Outdoor Security Monitoring Specialist Evening/Overnight Shifts (Starting at $21/hr, On-Site)

Who you are

You are someone who thrives in a collaborative environment and is eager to contribute to a culture that values both personal and professional growth. You have a strong commitment to customer service and understand the importance of ensuring safety and security for others. You are detail-oriented and capable of handling multiple tasks efficiently, especially in high-pressure situations. You possess excellent communication skills, allowing you to interact effectively with customers and provide them with the support they need. You are adaptable and willing to learn new technologies and processes to enhance your performance in the role. You understand the significance of maintaining accurate records and logs, ensuring that all interactions are documented clearly and concisely.

What you'll do

In this role, you will provide top-tier monitoring support to all customers, ensuring that every home is secure. You will receive and respond to multiple emergency and non-emergency camera events, interacting with customers directly or via email communication. Your ability to ask questions and interpret situations will be crucial in resolving problems, providing information, and dispatching emergency services when necessary. You will enter clear and concise data into the computer system database to maintain logs and records of calls, activities, and other account information. Your role will require you to efficiently review events and assess situations to determine the appropriate response. You will work closely with your team to ensure that all monitoring operations run smoothly and effectively, contributing to the overall mission of SimpliSafe to protect homes and provide peace of mind to customers.

What we offer

SimpliSafe offers a supportive work environment where you can grow and thrive in your career. You will be part of a team that values collaboration and innovation, allowing you to make a significant impact on the lives of those you protect. The company provides opportunities for professional development and encourages you to pursue your career goals. You will receive competitive compensation starting at $21 per hour, along with the chance to work with advanced technology in the home security industry. SimpliSafe is committed to fostering a culture that cares about your career as much as it cares about the safety of its customers.