Customer Success Manager, APAC

Who you are

You have a strong background in customer success or account management, ideally within the technology or AI sectors. Your experience includes developing strategic partnerships and understanding complex customer needs, allowing you to effectively guide clients through their journey with AI solutions. You possess excellent communication skills, enabling you to articulate technical concepts to non-technical stakeholders and foster trust with clients. You are adept at change management strategies and can help organizations optimize their use of AI technologies. You thrive in collaborative environments and enjoy working closely with cross-functional teams to deliver exceptional customer experiences. You are passionate about AI and its potential to transform businesses, and you are eager to help customers realize this potential.

What you'll do

As the first APAC-based Customer Success Manager at Anthropic, you will be responsible for building and nurturing relationships with our most complex customers across the Asia-Pacific region. You will serve as a strategic partner and trusted advisor, helping clients harness the full potential of our Claude capabilities, including API, Claude for Enterprise, and Claude Code. Your role will involve understanding customers' business objectives and AI vision, allowing you to provide tailored guidance and best practices. You will work closely with the broader account team to identify the right Claude capabilities for each customer's specific needs, ensuring they maximize the value of their investment. You will also focus on helping customers scale their usage effectively, implementing change management strategies, and optimizing use cases to drive success across their organizations. Your insights will be crucial in shaping the future of enterprise AI adoption in the APAC region.

What we offer

At Anthropic, we are committed to creating a supportive and collaborative work environment. We offer competitive compensation and benefits, including optional equity donation matching, generous vacation and parental leave, and flexible working hours. Our office in San Francisco provides a lovely space for collaboration, and we encourage a culture of innovation and growth. We believe in the importance of work-life balance and strive to create an inclusive atmosphere where all team members can thrive. Join us in our mission to build reliable and beneficial AI systems that positively impact society.