Empowering manufacturers with cutting-edge software solutions
First Resonance, headquartered in Los Angeles, California, is revolutionizing the manufacturing sector with its factory operating system designed for modern hardware production. Since its founding in 2018, First Resonance has attracted notable customers such as satellite manufacturer Astranis and NY...
First Resonance offers flexible PTO, comprehensive medical, dental, and vision coverage, and a 401K retirement plan with employer match. Employees enj...
With a foundation rooted in engineering excellence, First Resonance fosters a culture that emphasizes innovation in manufacturing technology. The comp...
First Resonance • UK
First Resonance is seeking a Customer Success Manager to ensure successful adoption and utilization of their software solutions. You'll build strong relationships with clients and guide them in maximizing product value. This role is based in El Segundo, CA.
You have a strong background in customer success or account management, ideally with experience in software solutions. You excel at building relationships and understanding customer needs, ensuring they receive maximum value from the products you support. You are proactive in engaging with clients and have a knack for project management, particularly in onboarding new customers. Your communication skills are top-notch, allowing you to effectively advocate for customer needs within your organization. You are comfortable working closely with sales teams to identify opportunities for upselling and cross-selling, driving revenue growth. You thrive in a collaborative environment and are committed to continuous improvement in customer satisfaction.
As a Customer Success Manager at First Resonance, you will lead the onboarding process for new clients, ensuring a seamless transition to our software solutions. You will develop and maintain strong relationships with key stakeholders, serving as their primary point of contact for all post-sales activities. Your role will involve proactively engaging with clients to drive product adoption, providing guidance and best practices to maximize their use of our solutions. You will advocate for customer needs internally, ensuring their feedback is incorporated into product development efforts. Additionally, you will work closely with the sales team to identify opportunities for contract renewals and expansion within existing accounts, contributing to revenue growth through upselling and cross-selling. You will also act as a liaison between customers and internal technical teams to resolve any issues that arise, ensuring a high level of customer satisfaction.
At First Resonance, we offer a collaborative work environment where your contributions directly impact our customers' success. You will have the opportunity to work with a talented team dedicated to innovation in the manufacturing sector. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to transform the manufacturing industry through advanced software solutions.
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