Compliant crypto transactions made easy
Notabene is a compliance platform designed for cryptocurrency transactions, enabling businesses to navigate complex regulatory environments. Headquartered in Williamsburg, NY, Notabene has raised $26.6 million in Series A funding to support its mission of integrating crypto into the everyday economy...
Notabene offers flexible remote work options, a $1000 work-from-home stipend, and a MacBook Pro tailored to your needs. Employees enjoy unlimited PTO,...
Notabene fosters a culture focused on accessibility and compliance in the blockchain space. The company prioritizes making cryptocurrency services aff...
Notabene • New York
Notabene is seeking a Customer Success Manager to drive customer growth and retention. You'll play a key role in shaping the Customer Success strategy and ensuring customers maximize their use of Notabene's products. This position requires strong relationship management skills and a data-driven approach.
You have a proven track record in customer success or account management, ideally within the tech or financial services sectors. You understand the importance of customer satisfaction and retention, and you thrive on building strong relationships with clients. You are data-driven, using insights to guide your strategies and decisions. You are comfortable navigating complex customer needs and can effectively communicate solutions that align with their goals. You are proactive in identifying opportunities for upselling and renewal, ensuring that your customers see continuous value from your partnership with Notabene. You are a team player who collaborates effectively with cross-functional teams to enhance the customer experience.
As a Customer Success Manager at Notabene, you will be responsible for managing a portfolio of accounts, ensuring that customers are satisfied and engaged with our products. You will develop and implement customer success strategies that drive retention and growth, working closely with clients to understand their needs and challenges. You will analyze customer data to identify trends and opportunities for improvement, using these insights to inform your approach. You will serve as a trusted advisor, guiding customers through their journey with Notabene and helping them leverage our solutions to achieve their business objectives. You will collaborate with sales and product teams to ensure that customer feedback is incorporated into our offerings, enhancing the overall customer experience. You will also be responsible for tracking key performance metrics and reporting on the success of your initiatives.
At Notabene, we offer a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with a talented team that is passionate about transforming the digital economy. We provide competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a company that values diversity and inclusion, and we encourage you to apply even if your experience doesn't match every requirement. Join us in shaping the future of financial services in the crypto industry.
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