At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.
Customer Experience at Nielsen
Customer Experience is ensuring customers maximize the value they realize from products and customer experience over the lifecycle, and that the company captures that value.
Client Learning
The Client Learning team is responsible for scaled product and solution training for Customers and internal users. Scaled training opportunities will be delivered with consistency, quality and up-to-date product and data content for all client types across Nielsen’s television, radio and digital media clients throughout the local, agency, audio and national user base. This group is also the key owner of scaled learnings, Nielsen’s knowledge base, training content management, development and implementation of the Learning Hub and our certification program, Nielsen U.
Scope of this role
The Client Learning Manager is the driver for the client education of Nielsen products, data and services. This role will serve as the subject matter expert across multiple Nielsen products within the scope of the Digital and Outcome business unit to empower our employees and clients with the skills they need to to thrive in the ever-evolving digital landscape. The role of Client Learning Manager will be responsible for scaled product training needs including live instruction, material creation and management of materials within Nielsen’s Learning Hub.
Training Development & Delivery:
●Design and develop comprehensive training materials, including presentations, manuals, videos, and online resources, tailored to diverse learning styles.
● Conduct engaging and interactive training sessions virtually to ensure effective knowledge transfer.
● Adapt training content and delivery methods to meet the specific needs of different audiences and skill levels.
Digital Landscape Expertise:
●Maintain a thorough understanding of current and emerging digital technologies and software applications.
●Stay up-to-date on industry best practices and trends related to digital software training.
●Wide understanding of the digital landscape and the digital media business.
Needs Assessment & Evaluation:
●Conduct needs assessments to identify training gaps and develop targeted training programs.
●Evaluate the effectiveness of training programs through feedback surveys, assessments, and performance metrics.
● Continuously improve training materials and delivery methods based on feedback and evaluation results.
Documentation & Reporting:
●Maintain accurate records of training activities and participant attendance in Salesforce.
●Prepare reports on training outcomes and identify areas for improvement.
●Create clear and concise documentation for software applications and training procedures.
Collaboration:
●Work closely with subject matter experts, IT teams, and other stakeholders to ensure training alignment with organizational goals.
●Contribute to the development of internal knowledge bases and online learning resources.
