Training Manager, Learning & Development

Introduction
Amazon is seeking bright, motivated and hardworking individuals to fill Sort Center Learning Manager Position at our SC (Sort center). The ideal candidate possesses a strong work ethics, attention to detail, the ability to meet deadlines, and a commitment to customer service as it relates to product fulfillment. This position may be required to use radio frequency scanners, move shipments to the right location, perform operations like unloading/loading a tuck, perform sortation, moving shipments to the right location inside the facility and handle exceptions when it occurs. SC Trainers are expected to understand all aspects of production, adhere to strict safety, quality and production standards, and be willing to work in multiple shifts. The position also required a strong will on the part of the candidate to fit into any role that needs to perform in the sort center not limited to loading or unloading of material or sortation. The job is demanding, and filled with learning and fun, as we aim to provide the best services to our customers at all times.

Requirements of the Position
Each employee must be able to perform all of the job duties and physical requirements in the work environment as described below on a regular basis with or without reasonable accommodation in order to meet the requirements of the job as a SC Trainer:

Best Behavior
• Listening to associates and be supportive to managers.
• Answering requests and always gets back to people.
• Lead by example, doing what we say and act how we say
• Must be approachable, talking to employees to know how can L&D better, and contribute towards employees’ job.
• Must exhibit the best behavior while at work.
• Always be up to date with the latest techniques, tools, and processes.
• Be right, honest, and be willing to accept mistakes.
• Be willing to push their limits and accept more responsibilities.

Job Role and Responsibilities
• Employee Development
• Help and assist the Learning Manager to foster the development and growth of Amazon.com employees.
• Help and assist the LM to create and implement training plans for managers, trainers and others.
• Creates/updates accurate and useful information on-the-job tasks, SOPs and training aids/visuals/OPLs.
• Identify any production and scheduling conflicts, and report swiftly to LM.
• Responsible for managing the learning department so that new and existing SC associates, specialists, and managers are optimally trained and developed.
• Identify potential ambassadors/trainers and groom them to take various Sort Center process training.

Leadership
• Lead team of associates, ambassadors and Trainers.
• Develop and manage cross functional team to meet the operational needs.
• Track metrics of associates, ambassadors and trainers and report any gaps to LM.
• Working with Stakeholder and site operation team as enablers to attain site performance goals

Administrative
• Update, track and record training, including progress and skill sets.
• Help and assist to create and manage training content and documentation.
• Understand and implement methods for gathering and tracking training metrics.
• Track and communicate assignments and progress.
• Conduct training and compliance audits on associates.

Physical Demands
• Willing to regularly stand and/or walk during Shifts.
• Willing to Lift, bend, reach above the head, kneel, crouch, and/or stretch during shifts.
• Push and pull product which are heavy in nature.
• Engage in full manual dexterity in both hands and wrists.

Work Environment
• Should be able to Work with and/or around moving mechanical parts.
• Noise level varies and can be loud.
• Willing to work all shifts including Night Shift, weekends and during festivals holidays may be required.
• Willing to work on overtime as and when required.
• Able to read, write and take direction/instructions
• Able to frequently push, pull, squat, bend, and reach.

Preferred Skills and Qualification
• The ideal candidate is comfortable talking in front of a group as well as one-on-one with an individual.
• Is able to give and receive feedback effectively.
• Possess the ability to drive understanding (i.e. using visual aids, able to recognize when a group or individual is lost and needs more attention).
• Has experience using computers to develop materials, presentations and communicate through email.
• Demonstrated positive work attitude and leadership skills.
• Commitment to a culture of safety.
• Advance knowledge of computers, networking, internet knowledge and Microsoft Office (Outlook, Word, and Excel) as per job requirement.
• Excellent written and oral communication, with good email etiquette.
• Should be Graduate with 3/4 years of experience in Facilitation, Content Development, Instructional Design, and executing end to end training process.
• Certification in Training and Development. (Preferred)
• Experience of learning team of trainers will be an added advantage.



A day in the life
• Listening to associates and be supportive to managers.
• Answering requests and always gets back to people.
• Lead by example, doing what we say and act how we say
• Must be approachable, talking to employees to know how can L&D better, and contribute towards employees’ job.
• Must exhibit the best behavior while at work.
• Always be up to date with the latest techniques, tools, and processes.
• Be right, honest, and be willing to accept mistakes.
• Be willing to push their limits and accept more responsibilities.
• The ideal candidate is comfortable talking in front of a group as well as one-on-one with an individual.
• Is able to give and receive feedback effectively.
• Possess the ability to drive understanding (i.e. using visual aids, able to recognize when a group or individual is lost and needs more attention).
• Has experience using computers to develop materials, presentations and communicate through email.
• Demonstrated positive work attitude and leadership skills.
• Commitment to a culture of safety.
• Advance knowledge of computers, networking, internet knowledge and Microsoft Office (Outlook, Word, and Excel) as per job requirement.
• Excellent written and oral communication, with good email etiquettes.
• Should be Graduate with 3/4 years of experience in Facilitation, Content Development, Instructional Design, and executing end to end training process.
• Certification in Training and Development. (Preferred)
• Experience of learning team of trainers will be an added advantage.
• The ideal candidate is comfortable talking in front of a group as well as one-on-one with an individual.
• Is able to give and receive feedback effectively.
• Possess the ability to drive understanding (i.e. using visual aids, able to recognize when a group or individual is lost and needs more attention).
• Has experience using computers to develop materials, presentations and communicate through email.
• Demonstrated positive work attitude and leadership skills.
• Commitment to a culture of safety.
• Advance knowledge of computers, networking, internet knowledge and Microsoft Office (Outlook, Word, and Excel) as per job requirement.
• Excellent written and oral communication, with good email etiquettes.
• Should be Graduate with 3/4 years of experience in Facilitation, Content Development, Instructional Design, and executing end to end training process.
• Certification in Training and Development. (Preferred)
• Experience of learning team of trainers will be an added advantage.


Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.