Associate Customer Adoption Manager - 10711

Who you are

You are an enthusiastic individual eager to start your career in customer success, with a strong desire to help clients maximize the value of their investments. You possess excellent communication skills, allowing you to effectively engage with customers and understand their needs. You thrive in collaborative environments and are motivated by the opportunity to make a global impact through your work. You are adaptable and open to learning, ready to embrace the challenges that come with supporting a diverse range of clients. You understand the importance of customer satisfaction and are committed to ensuring that clients achieve their goals with the Coupa platform.

Desirable

Experience in customer-facing roles or a background in professional services would be beneficial, as would familiarity with spend management solutions or SaaS platforms. A proactive attitude and a willingness to learn about Coupa's technology and industry trends will set you apart.

What you'll do

As an Associate Customer Adoption Manager, you will play a crucial role in the Professional Services organization at Coupa. Your primary responsibility will be to work closely with Coupa customers around the world, helping them to increase adoption of the platform and maximize the value they derive from it. You will engage with clients to understand their unique needs and challenges, providing guidance on best practices and strategies to enhance their experience with Coupa. You will collaborate with cross-functional teams to ensure that customer feedback is incorporated into product development and service improvements. Your role will involve conducting training sessions and workshops to empower customers to utilize the full capabilities of the Coupa platform. You will also track customer progress and success metrics, reporting on outcomes and identifying opportunities for further engagement.

What we offer

At Coupa, you will be part of a pioneering technology company that values collaboration and innovation. You will have the opportunity to work in a supportive environment where your contributions have a measurable impact on clients and the business. Coupa promotes a culture of transparency and openness, encouraging you to share your ideas and insights. You will receive comprehensive training and development opportunities to help you grow in your career. Join us and be part of a team that is dedicated to empowering businesses to make smarter, more profitable decisions.