Empowering brands with digital experience solutions
Acquia, co-founded by Drupal creator Dries Buytaert in 2007, is a leading digital experience platform that empowers brands like Warner Music Group, NBC Sports, and Johnson & Johnson. Headquartered in the Financial District of Boston, MA, Acquia has raised $173.5 million in funding and was acquired b...
Acquia offers up to 13 weeks of paid maternity leave and six weeks of paid paternity leave, along with a returning-parent transition program. Employee...
Acquia's culture is deeply rooted in its origins from the Drupal Project, emphasizing open-source collaboration and innovation. The company values gro...
Acquia • Remote-United-Kingdom
Acquia is seeking a Customer Account Manager to develop and maintain customer relationships. You'll engage in day-to-day account management and collaborate with various teams to ensure customer satisfaction. This role requires attention to detail and a focus on customer experience.
You have a strong background in account management, with a proven track record of developing and maintaining customer relationships. Your attention to detail is exceptional, and you strive for customer satisfaction in every interaction. You understand the importance of being an advocate for your customers, ensuring their needs are met and their experiences with Acquia are positive. You are comfortable collaborating with cross-functional teams, including Sales, Technical Support, and Finance, to resolve issues and enhance the customer experience. You are proactive in identifying opportunities for account growth and retention, and you are passionate about delivering value to your customers.
Experience in the technology sector, particularly with digital experience platforms or open-source technologies, is a plus. Familiarity with customer success metrics and strategies will help you excel in this role. You are adaptable and open to learning new tools and processes that can enhance your effectiveness as an Account Manager.
In this role, you will be responsible for managing a portfolio of customer accounts, ensuring their needs are met and their expectations exceeded. You will proactively engage with customers on a day-to-day basis, addressing any issues that arise and working to resolve them promptly. Your goal will be to create a positive customer experience that leads to subscription renewals and potential upsell opportunities. You will collaborate closely with Sales to identify new opportunities within your existing customer base, leveraging your understanding of their needs and challenges.
You will also work with Technical Support to ensure that any technical issues are resolved quickly and effectively, maintaining a high level of customer satisfaction. Your role will involve regular communication with customers to gather feedback and insights, which will inform your approach to account management and help drive improvements in service delivery. You will be expected to track account performance metrics and report on your progress to management, highlighting successes and areas for improvement.
Acquia offers a dynamic work environment where you can grow your career while making a significant impact on our customers' success. We provide opportunities for professional development and encourage you to take ownership of your role. Our culture is built on collaboration and innovation, and we value the contributions of every team member. You will have the chance to work with cutting-edge technology and be part of a company that is recognized as a leader in the digital experience space. We believe in fostering a diverse and inclusive workplace where everyone can thrive.
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