Customer Success Manager III

Who you are

You have a proven track record in customer success, ideally with 5+ years of experience in managing strategic accounts and driving product adoption. You excel at building trusted advisor relationships with clients, ensuring they derive maximum value from the products and services offered. Your communication skills are top-notch, allowing you to effectively advocate for customer needs within the organization. You thrive in collaborative environments and are passionate about helping customers achieve their goals. You understand the importance of retention and growth in customer relationships and are adept at developing strategic account plans that align with customer objectives. You are results-driven and take initiative to ensure customer satisfaction and success.

What you'll do

In this role, you will act as an extension of our strategic customers, proactively advocating for their needs within ZoomInfo. You will develop and execute strategic account plans, ensuring that customers are not only satisfied but also engaged and growing with our products. You will conduct regular business reviews with clients to assess their progress and identify opportunities for further engagement. Your role will involve collaborating closely with internal teams to ensure that customer feedback is integrated into product development and service enhancements. You will be responsible for driving overall customer satisfaction and retention, leveraging your expertise to foster deep relationships with some of the world’s most iconic companies. You will also participate in training and development initiatives to continuously improve your skills and knowledge in customer success strategies.

What we offer

At ZoomInfo, we provide a supportive and dynamic work environment where you can thrive. You will have access to world-class training and development resources, surrounded by a team of dedicated professionals who are invested in your success. We celebrate wins and encourage creativity and innovation in all aspects of our work. Our culture values accountability and results, ensuring that you have the tools and support needed to excel in your role. We believe that one great choice can change everything, and we are committed to helping you unlock your growth potential within the company.