Delivering convenience to millions in South Korea
Coupang is a leading e-commerce platform in South Korea, founded in 2010 and headquartered in Seoul. The company serves millions of customers with its fast delivery service, Rocket Delivery, which promises same-day or next-day delivery on a wide range of products. Coupang went public in March 2021, ...
Coupang offers competitive salaries, stock options, generous paid time off, and a flexible remote work policy to support work-life balance....
Coupang fosters a customer-centric culture, emphasizing speed and efficiency in its operations. The company values innovation and encourages employees...
Coupang • Seoul, South Korea
Coupang is hiring a Business Operations Manager for their fintech division to enhance payment services and improve customer experience. You'll analyze payment-related data and collaborate with partners to resolve issues. This role requires experience in e-commerce and payment operations.
You have over 4 years of experience in e-commerce and payment operations, ideally within a fintech environment. Your understanding of online payment processes allows you to navigate complex operational challenges effectively. You possess strong communication skills, enabling you to collaborate seamlessly with internal teams and external partners. Your analytical mindset helps you derive insights from payment-related data, driving continuous improvement in service delivery. You are proactive in identifying issues that may disrupt the payment experience for customers and are committed to resolving them swiftly. Your experience with back-office operations equips you with the skills to manage and enhance operational workflows efficiently.
In this role, you will oversee the overall operations of Coupang Pay, ensuring a reliable and optimal payment experience for customers. You will analyze key payment metrics and data to derive actionable insights that inform operational improvements. Your responsibilities will include managing back-office operations and planning enhancements to streamline processes. You will respond to both internal and external payment-related issues, ensuring timely resolutions. Collaborating with major payment partners, you will facilitate smooth communication and operational efficiency. Your role will also involve leading initiatives to enhance payment services in response to customer feedback and market trends, contributing to the overall profitability of the company.
Coupang offers a dynamic work environment where you can grow your career in the fintech sector. You will have the opportunity to work with cutting-edge technology and innovative financial solutions. We value collaboration and encourage you to share your ideas to improve our services. As part of our team, you will play a crucial role in shaping the future of payment solutions in Korea and Taiwan. We provide competitive compensation and benefits, along with a supportive culture that fosters professional development.
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