Benefit Design (Loyalty/Rewards Planning & Operation) - Coupang

Who you are

You have over 8 years of experience in product management, specifically in loyalty and rewards programs. Your background includes designing and implementing customer loyalty strategies within fintech or e-commerce environments. You possess strong analytical skills, utilizing tools such as SQL and BigQuery to derive insights that inform policy planning and execution. Your experience includes collaborating with various stakeholders to ensure successful program execution and optimization. You are adept at monitoring key performance indicators and generating reports that drive continuous improvement. You have a proven track record of managing budgets and conducting profitability simulations to enhance reward offerings. Your communication skills enable you to effectively coordinate with internal teams and external partners, ensuring alignment on campaign execution. You are focused on problem-solving and thrive in a fast-paced environment where you can drive innovation.

Desirable

Experience launching partnerships with payment services or financial institutions is a plus. Familiarity with membership and point-based reward systems will set you apart. You have experience negotiating partnerships and designing revenue models that enhance customer engagement. Proficiency in data visualization tools like Tableau is also advantageous.

What you'll do

In this role, you will be responsible for the overall planning and operation of Coupang's loyalty and rewards programs. You will develop and implement benefit structures that cater to various customer segments, ensuring that the strategies align with market trends and customer expectations. You will design and optimize reward budgets, conducting profitability simulations to maximize the effectiveness of the programs. Your role will involve monitoring key metrics and preparing performance analysis reports that highlight areas for improvement. You will collaborate with cross-functional teams and external partners to execute campaigns and manage settlements effectively. Additionally, you will conduct market research to propose enhancements to the loyalty programs, ensuring they remain competitive and appealing to customers. You will also be involved in strategic communication with stakeholders to align on program objectives and execution plans.

What we offer

Coupang offers a dynamic work environment where you can witness daily growth and innovation. You will have the opportunity to work with a team that is dedicated to transforming the e-commerce landscape. We provide competitive compensation and benefits, fostering a culture of entrepreneurship and collaboration. Join us to be part of a mission-driven company that is committed to enhancing customer experiences and driving industry innovation.