Strategic Account Manager

Who you are

You have a proven track record in account management, ideally with experience in the restaurant or retail sectors. Your ability to build and maintain strong relationships with clients is paramount, and you thrive on providing exceptional service that drives client satisfaction and retention. You are skilled at using data to inform your strategies and decisions, ensuring that your clients receive maximum value from their partnerships. You possess excellent communication skills, allowing you to convey complex information clearly and effectively to diverse audiences. You are proactive in identifying opportunities for account expansion and are adept at addressing client concerns before they escalate. Your collaborative spirit enables you to work seamlessly with cross-functional teams, including analytics, product, marketing, and operations, to deliver comprehensive solutions to your clients.

Desirable

Experience in a fast-paced startup environment is a plus, as is familiarity with technology-driven solutions in commerce. A background in analytics or data-driven decision-making will help you excel in this role, as will any experience with onboarding processes and long-term account management strategies.

What you'll do

As a Strategic Account Manager at Upside, you will lead enterprise accounts within our rapidly growing restaurant vertical. Your primary responsibility will be to enhance retailer relationships through insightful reporting and exceptional service. You will gain in-depth knowledge of our product and coordinate with internal teams to ensure that our retailers receive the value they expect from their partnership with Upside. You will work closely with retailers from onboarding through long-term account management, promoting trust and belief in our platform. Your role will involve improving account retention through platform education, utilizing customized presentations and data to ensure client understanding and growth. You will identify and close expansion opportunities, converting short-term agreements into long-term partnerships. Additionally, you will predict and address potential concerns before they lead to dissatisfaction, ensuring a smooth and productive relationship with our clients.

What we offer

At Upside, we are committed to transforming brick-and-mortar commerce and providing our employees with a supportive and innovative work environment. As part of our team, you will have the opportunity to make a significant impact on our clients and the industry as a whole. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to create value for consumers and businesses alike, and help shape the future of commerce.