Empowering credit building for a brighter financial future
Kikoff is a personal finance and credit building platform headquartered in the Financial District of San Francisco, CA. With $42.5 million in Series A funding, Kikoff aims to help Millennials and Gen Z build their credit scores through its signature product, which positively influences payment histo...
Kikoff provides comprehensive medical, dental, and vision coverage, fully paid by the company. Employees enjoy stock options and a generous unlimited ...
Kikoff's culture is centered around empowering individuals to build their financial health through accessible credit solutions. The company values inn...
Kikoff • San Francisco Office
Kikoff is seeking a Product Operations Specialist to support their product experiences through operational tasks and user research. You'll collaborate with Product, Engineering, and CX teams to enhance product quality and customer experience.
You are an entry-level professional with a keen interest in operations and product management. You thrive in environments where attention to detail is paramount, and you enjoy solving problems through structured investigation. Your ability to work collaboratively with cross-functional teams, including Product, Engineering, and Customer Experience, is essential to your success in this role. You are eager to learn and grow within the product operations space, bringing a fresh perspective to the team. You understand the importance of operational rigor and are committed to maintaining high standards in your work. You are comfortable with user research and are excited about the opportunity to contribute to early-stage product ideas and improvements.
As a Product Operations Specialist at Kikoff, you will perform daily, weekly, and monthly operational tasks that are critical to the business. Your role will involve supporting user research and conducting interviews to help scope early product ideas and identify opportunities for improvement. You will review and troubleshoot escalated customer issues, engaging in bug-bashing with the product team to uncover root causes. Collaborating closely with Product and Engineering, you will ensure that issues are resolved and product quality is continuously improved. You will support the Product, Engineering, and Customer Experience teams during product releases, ensuring smooth communication and quality checks. Additionally, you will document issues clearly and maintain organized operational workflows, contributing to shared team knowledge and repeatable processes.
Kikoff offers a dynamic work environment where you can develop your skills in product operations. You will have the opportunity to work closely with experienced professionals in the field, gaining insights and knowledge that will help you grow in your career. The company values collaboration and encourages you to bring your ideas to the table. You will be part of a team that is dedicated to enhancing product experiences and ensuring customer satisfaction. Kikoff is committed to providing a supportive workplace where you can thrive and make a meaningful impact.
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