Amazon is looking for a Team Leader to manage Amazon Vendor Services (AVS) in the MX Consumables Division. AVS is a suite of services designed to help Amazon's most strategic vendors grow and deliver the best customer experience by working across all key retail levers (e.g. selection, availability, operational efficiency, catalog quality, and marketing). The service is delivered primarily through Brand Specialists assigned to specific vendors. Amazon has an ambitious vision for the future of this service, focusing on business impact for vendors and the categories, operational scalability and vendor satisfaction.
As Team Leader for Amazon Vendor Services, you will be responsible to deliver impact to a large group of strategic vendors, both directly and through a team of Brand Specialists reporting to you. You are accountable for the operation to deliver the service to the vendors as well as defining and improving the service, operation process and the team capability through building a mechanism.
You will play a key role to effectively raise vendor satisfaction and work closely with the internal stakeholders such as Vendor Managers, Category Leaders and AVS team. You will also communicates directly with the vendors. The right candidate will possess a strong customer experience, analytical skillset and strong commercial/financial backbone in certain areas.
Key job responsibilities
· Manage the relationship and annual strategy plans for a set of AVS vendors across all key Retail metrics and agreed service performance.
· Have complete accountability of the service levels across 6+ Brand Specialists to ensure service delivery as per committed agreed service with vendors.
· Coach, upskill and lead a team of Brand Specialists who manage the day-to-day service deliverables and execution of the vendor business strategy.
· The Manager will own vendor escalations, ensure appropriate resolution, and contribute to business reviews.
· Conduct deep dive analysis on issues affecting vendor business performance and provide the Voice of the vendor as an input into service menu process improvement.
· Implement account management best practices and SOPs into the business development framework.
· Have clear visibility of AVS pipeline and vendors at risk of churning.
· Gather 360 feedback from vendors in pain points and opportunities for Amazon to close.
About the team
Inclusive team culture
At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work Life Balance
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional. - 3+ years of team management experience
- 5+ years of account management, project or program management or buying experience
- Bachelor's degree
- Experience with vendor negotiations, pricing and promotion or inventory management
- Experience driving internal cross-team collaboration- Experience using data to influence business decisions
- Experience driving direction and alignment with cross-functional teams
- Experience at a senior level in the CPG industry ideally in an e-commerce, retail, key account management or consulting role
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
