Member Service Representative, Lending

Who you are

You are a driven individual with a passion for providing excellent customer service. You possess strong analytical skills and can make decisions effectively while managing various tasks. You are eager to learn and retain new information quickly, which will help you excel in the role of Member Service Representative. You thrive in a team environment and are committed to helping others achieve their financial goals.

What you'll do

As a Member Service Representative, you will focus on inbound member support for the SoFi Lending Operations team. You will respond to member inquiries through phone and chat channels, providing best-in-class service to both existing and potential members. You will work closely with various internal teams to assist members with their questions and concerns, ensuring a smooth and positive experience. Your role will involve completing a comprehensive training course to equip you with the necessary knowledge and skills to succeed. If you demonstrate success in this role, there are opportunities for growth into higher-level positions within the company.

What we offer

SoFi offers a dynamic work environment where you can invest in your career and personal development. You will be part of a team that is dedicated to transforming the financial services industry. The company values its employees and provides opportunities for advancement based on performance. You will have access to training and resources that will help you grow in your role and contribute to the success of the organization.