Customer Engineer

Who you are

You have a strong background in customer operations and technical integration, ideally with experience in contact center technologies. You understand how to leverage AI and human intelligence to optimize customer interactions and improve operational efficiency. Your expertise includes working with platforms such as AWS Connect, Genesys, and Five9, allowing you to design and implement effective solutions for enterprise clients. You are a problem solver who enjoys collaborating with cross-functional teams to deliver impactful results.

Desirable

Experience with AI-driven solutions and a passion for enhancing customer experiences will set you apart. Familiarity with coaching methodologies and real-time analytics is a plus, as is a background in software development or systems architecture.

What you'll do

As a Customer Engineer at Cresta, you will serve as the technical authority on how our platform integrates with various contact center solutions. You will work closely with clients to understand their needs and design tailored solutions that drive efficiency and effectiveness in their operations. Your role will involve building and delivering cutting-edge solutions that empower contact center agents through real-time coaching and insights. You will also collaborate with product and engineering teams to ensure that our offerings meet the highest standards of quality and performance.

You will be responsible for conducting technical assessments and providing guidance on best practices for integrating Cresta's platform with existing systems. This includes troubleshooting and resolving any technical issues that arise during the implementation process. You will also play a key role in training and supporting clients, ensuring they can fully leverage the capabilities of our platform to achieve their business objectives.

What we offer

At Cresta, you will be part of a mission-driven team that is revolutionizing the workforce with AI. We offer a collaborative and innovative work environment where your contributions will have a direct impact on our clients' success. You will have the opportunity to work with a world-class team of AI and ML experts, gaining exposure to cutting-edge technologies and methodologies. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in transforming the future of work.