Real-time visibility for smarter supply chains
Project44 is a leading real-time supply chain visibility platform headquartered in River North, Chicago, IL. With over 500 employees and $892.5 million in funding, Project44 serves a diverse range of clients, providing modular API tools that enhance communication between logistics companies and tran...
Project44 offers a comprehensive benefits package including paid parental leave, health insurance, vision and dental coverage, a 401k plan, and paid v...
Project44 fosters a culture focused on innovation and adaptability in the face of supply chain challenges. Their unique approach combines advanced ana...
project44 • Kraków, Poland
project44 is seeking a Customer Success Manager who speaks Italian to partner with customers and ensure they achieve maximum value from the product. This role involves developing strategies, summarizing product feedback, and serving as the main point of contact for customers.
You have a strong background in customer success, ideally with experience in the technology or logistics sectors. You are fluent in Italian and possess excellent communication skills, allowing you to build strong relationships with customers and internal teams alike. You understand the importance of customer feedback and are adept at advocating for customer needs within the organization. You are proactive in monitoring customer health and identifying risks, ensuring that customers derive maximum value from the product. You thrive in a collaborative environment and enjoy working closely with cross-functional teams to drive product improvements.
Experience in supply chain management or logistics technology is a plus. Familiarity with AI-powered platforms and data analytics will help you excel in this role. You are comfortable using CRM tools and have a knack for data-driven decision-making. A background in project management or operations can also be beneficial as you navigate customer needs and product capabilities.
In this role, you will partner with customers to develop strategies that ensure they are utilizing the product to its fullest potential. You will summarize product feedback gathered from customer meetings and act as an advocate for their needs with internal development and product teams. Building relationships with customers is key, as you will educate them on new product introductions and features to drive optimal product use. You will serve as the main point of contact for customers, ensuring that their voices are heard internally and helping to prioritize product requests based on their feedback. Monitoring customer health and risk will be a critical part of your responsibilities, allowing you to proactively address any issues that may arise. You will also collaborate with various teams to enhance the customer experience and drive operational efficiencies.
At project44, you will be part of a diverse global team that is dedicated to tackling the toughest logistics challenges with innovation and urgency. We offer a dynamic work environment where your contributions will have a meaningful impact on our customers and the industry. You will have opportunities for professional growth and development, as well as the chance to work with cutting-edge technology that is redefining supply chain operations. We believe in fostering a culture of collaboration and support, where every team member is empowered to succeed. Join us in our mission to create a better supply chain for businesses around the world.
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