Amazon Web Services Infrastructure Services team provides comprehensive technical support throughout the design, planning, delivery, and operation of Amazon Web Services infrastructure. We support data centers and the servers, storage, networking, power, and cooling equipment that ensure the customers of Amazon Web Services have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations technical support managers, and other vital roles. You’ll collaborate with people across Amazon and our operating partners to help Amazon Web Services deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for the customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The Data Center Technical Support Engineering Operations Technician (EOT) will assist with operating and maintaining all electrical, mechanical, and fire/life safety equipment within the data center. The EOT serves as a technical resource to support operated data centers. Data center equipment that supports mission-critical servers must maintain better than 99.999% uptime. EOT are also tasked with driving innovation while reducing operational costs in the facilities. They are data center front line technical support responders for electrical and mechanical equipment troubleshooting and operations. These equipment includes, but is not limited to, stand-by diesel generators, switchgear, UPS’s, PDU’s, AHU’s, chillers, cooling towers, chemical treatment systems, pumps, motors, VFD’s, and building automation systems.
Key job responsibilities
Responsibilities:
English (both spoken and written) as working language to fulfill below duties.
- Support maintenance of mechanical and electrical equipment
- Assist root cause analysis of equipment failures
- Ensure all safety procedures are adhered to while performing work
- Support take daily operational readings of all mechanical and electrical equipment
- Able to work a 12 hour shift to support 24/7 operations (rotating 3 to 4 day work weeks)
Physical Requirements:
All physical requirements are expected with reasonable accommodations
- Walk job sites in uneven terrain.
- Work at heights and from ladders.
- Regularly lift and/or move up to 49 pounds unassisted and participate in group lifts for 50 pounds or more.
- Coordinate body movements when using tools or equipment.
- Reach and stretch to position equipment and fixtures while maintaining balance.
- Bend or twist the body into unusual positions while working.
- Perform physical tasks all day without becoming overly tired.
- Perform extended site rounds that could include long distances of walking and long periods of time being away from a desk.
- Use hands to manipulate small wires and objects.
- Push or pull heavy objects into position.
- Work in a noisy environment.
- Work at depths, such as under raised floors.
- Work support could include travel to more than one site location (travel less than 25% of time).
About the team
About Amazon Web Services
Diverse Experiences
Amazon Web Services values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why Amazon Web Services?
Amazon Web Services is the world’s most comprehensive and broadly adopted cloud platform. Amazon Web Services pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust Amazon Web Services’ robust suite of products and services to power their businesses.
Inclusive Team Culture
Amazon Web Services values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. - Bachelor's degree- Knowledge of key electrical competencies and theory
- Knowledge of generic mechanical room infrastructure such as chillers, cooler units, and fan controls
- 1+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
