Connecting food lovers with local restaurants
DoorDash is a leading local food delivery platform headquartered in San Francisco, CA, connecting food lovers with over 450,000 restaurants across the U.S. and Canada. Since its IPO in 2020, which was one of the largest of the year, DoorDash has raised $2.5 billion in funding and now employs over 1,...
DoorDash offers unlimited paid time off, flexible work-from-home opportunities, comprehensive health insurance, a work-from-home stipend, and company ...
DoorDash fosters a competitive culture focused on innovation and transparency, particularly in its fee structures for restaurants. The company emphasi...
DoorDash USA • Tempe, AZ
DoorDash is seeking a Premium Onboarding Partner to enhance the onboarding experience for high-value merchants. You'll build relationships and provide strategic support to ensure successful onboarding. This role requires excellent customer service skills and problem-solving abilities.
You have a strong background in customer service and relationship management, ideally with experience in onboarding or account management. You excel at building long-lasting relationships with clients and understand the importance of providing a seamless onboarding experience. You are proactive in anticipating issues and strategizing solutions to ensure merchant success. You possess excellent communication skills, allowing you to effectively collaborate with cross-functional teams and serve as a single point of contact for merchants. You are detail-oriented and committed to delivering high-quality service, ensuring that all onboarding activities are executed flawlessly. You thrive in a fast-paced environment and are excited about the opportunity to shape support as a differentiator in the marketplace.
Experience in the food delivery or e-commerce industry is a plus. Familiarity with CRM tools and onboarding processes will help you excel in this role. A background in project management or operations can also be beneficial as you will be managing a book of business and coordinating with various stakeholders.
As a Premium Onboarding Partner, you will be responsible for providing a best-in-class onboarding experience for DoorDash's highest value merchants. You will work directly with merchants daily, ensuring that their onboarding activities are executed smoothly and efficiently. Your role will involve building strong relationships with merchants, understanding their unique needs, and addressing any concerns they may have during the onboarding process. You will collaborate closely with Account Owners and other cross-functional partners to strategize on solutions and recommend specific actions to enhance the onboarding experience. You will leverage your proactive approach to anticipate potential issues and work towards defect-free onboarding. Your contributions will play a crucial role in shaping the support experience at DoorDash, setting a high standard for service quality in the marketplace.
At DoorDash, we value our employees and strive to create a supportive work environment. You will have the opportunity to work with a dynamic team that is dedicated to merchant success. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a culture that encourages collaboration and innovation, allowing you to make a meaningful impact on the onboarding experience for our merchants. Join us in our mission to empower local businesses and provide exceptional service to our partners.
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