Customer Success Manager - Elite (American Football)

Who you are

You have a strong background in customer success or account management, ideally within the sports technology or software industry. You understand the importance of building relationships and are skilled at driving customer engagement and satisfaction. You are a proactive communicator, able to address customer needs and concerns effectively. You thrive in a collaborative environment, working closely with sales and onboarding teams to ensure a seamless customer experience. You are passionate about sports, particularly American football, and understand the unique challenges and opportunities within this field. You are results-oriented, always looking for ways to improve customer retention and satisfaction.

Desirable

Experience in the sports industry or with sports technology products is a plus. Familiarity with CRM tools and customer engagement strategies will help you excel in this role. A background in sales or account management can also be beneficial as you work closely with the sales team to drive growth.

What you'll do

As a Customer Success Manager at Hudl, you will be responsible for managing an existing territory of customers while also pursuing new business opportunities. You will work closely with an Account Executive to develop strategies for maintaining and growing your customer base year on year. Your role will involve onboarding new customers and ensuring they are fully engaged with Hudl's products. You will be the first line of communication for customer inquiries and will work to resolve any issues that arise post-sale. You will also introduce new products to customers, helping them understand how these offerings can enhance their experience and performance. Your success will be measured by customer satisfaction, retention rates, and your ability to drive engagement with Hudl's products.

What we offer

Hudl provides a supportive and inclusive work environment where you can thrive. We believe in empowering our employees to take ownership of their work and contribute to our mission of helping teams see their game differently. You will have access to ongoing training and development opportunities to enhance your skills and advance your career. We offer competitive compensation and benefits, including health insurance, retirement plans, and paid time off. Join us in making a lasting impact on the world of sports technology.