Amazon's Finance Operations department seeks an experienced Collection Analyst to support Amazon’s customers to identify and resolve billing issues, reconcile accounts, manage disputes and drive monthly collection targets. A successful individual will be self-motivated, someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-functional relationships, demonstrate exceptional organizational skills and attention to the details.
Key job responsibilities
This person will be responsible for the following:
· Own full cycle of accounts receivable past due balances, including: calling customers to collect payments, research/analysis/account reconciliations.
· Manage a portfolio of customer receivables and work to maximize Amazon’s cash flow by solving customer payment issues.
· Provide prompt, detailed, customer-oriented service to customers with solid operation knowledge.
· Handle internal and external Accounts Receivable inquiries.
· Maintain detailed notes, task creation and reminders in our collections tools.
· Escalate when appropriate to direct manager and/or senior leaders.
· Identify opportunities for continuous process improvement. - Knowledge of Excel at an advanced level
- Experience with Microsoft Office products and applications
- B.S. or B.A. in Finance/Accounting or related field
- Excellent verbal and written communication skills, with a strong customer service focus.
- Exceptional attention to details and a work ethic based upon a strong desire to exceed expectations.
- Has the ability to prioritize, multi-task, work with minimal supervision.
- Exemplifies traits of being a team player, with good interpersonal skills.- 2+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience
- Preferably with Collections background and has working knowledge on Oracle Financials or other Finance ERP tools.
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