Customer Experience Specialist

Who you are

You are someone who thrives in a customer-focused environment and enjoys helping others. With a knack for communication, you can explain complex processes in a simple and friendly manner. You understand the importance of customer satisfaction and are eager to contribute to a team that values innovation and technology. You are adaptable and can handle various customer inquiries with ease, ensuring a smooth experience for everyone involved.

Desirable

Experience in customer service or support roles is a plus, but not mandatory. Familiarity with online platforms and technology will help you excel in this position. A positive attitude and a willingness to learn are essential traits that will make you a great fit for the Motorway team.

What you'll do

As a Customer Experience Specialist at Motorway, you will be the first point of contact for our customers, guiding them through our online platform. Your role will involve answering queries, providing information, and assisting customers in navigating the car selling process. You will leverage AI-powered tools to enhance the customer experience, ensuring that every interaction is efficient and pleasant. You will also gather feedback from customers to help improve our services and contribute to the overall success of the team.

What we offer

Motorway offers a dynamic work environment where you can make a real impact on the customer experience. You will be part of a passionate team that is dedicated to transforming the used car market. We provide opportunities for growth and development, allowing you to expand your skills and advance your career. Join us in our mission to change how people sell cars and be part of something truly innovative.