Streamlining developer hiring with skill assessments
HackerRank is a leading platform that assesses developer skills for tech recruiters, streamlining the hiring process for companies like Goldman Sachs, Wish, and Snap. Headquartered in Mountain View, CA, HackerRank has raised $117.9 million in funding through Series C rounds and currently employs ove...
HackerRank offers a MacBook Pro and essential peripherals to every employee, along with comprehensive health plans covering 100% of premiums for selec...
HackerRank's culture focuses on enhancing the hiring process through innovative technology, making it easier for companies to find qualified engineers...
HackerRank • Hybrid in Santa Clara, CA
HackerRank is seeking an Entry-Level Customer Account Manager to enhance customer experience and support SMB clients throughout their lifecycle. This role focuses on relationship management and customer renewals, ensuring satisfaction and retention.
You are an early-career professional eager to build foundational skills in customer account management. You have a strong commitment to delivering exceptional customer experiences and are passionate about supporting clients throughout their journey with HackerRank. You thrive in a collaborative environment and are ready to engage with a diverse portfolio of SMB customers, ensuring they realize the value of our solutions. You understand the importance of relationship management and are keen to learn from senior team members to identify opportunities for customer retention and growth.
In this role, you will manage a portfolio of SMB customers, executing defined adoption and renewal motions to drive retention and customer satisfaction. You will conduct regular customer check-ins to ensure customers are realizing value from their engagement with HackerRank. You will collaborate closely with teammates and follow established playbooks to support retention and identify straightforward expansion opportunities. Your responsibilities will include tracking customer interactions, addressing any concerns, and ensuring a smooth renewal process. You will also assist in onboarding new customers, helping them navigate our platform and maximize their use of our services. As you grow in this role, you will have the opportunity to take on more complex accounts and contribute to strategic initiatives aimed at enhancing customer success.
HackerRank offers a dynamic work environment where you can develop your skills and grow your career in customer account management. You will be part of a team that values hard work and dedication, with opportunities for professional development and mentorship. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering talent and supporting your growth within the company. Our hybrid work model allows for flexibility, ensuring you can balance your professional and personal life effectively.
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