Team Lead, Market Operations

Who you are

You have a proven track record in operations management, ideally with experience in a fast-paced environment. Your leadership style is collaborative, and you thrive on mentoring and developing your team members to achieve their best. You are adaptable and willing to step in wherever needed, demonstrating a hands-on approach to problem-solving. Your personality shines through in your interactions, and you appreciate the value of diverse perspectives in a team setting.

You understand the importance of customer satisfaction and are committed to creating a hassle-free experience for customers. You have experience managing multiple projects simultaneously and can prioritize tasks effectively to meet deadlines. You are proactive in identifying areas for improvement and implementing solutions that enhance operational efficiency.

Desirable

Experience in the automotive industry or a related field would be a plus, as would familiarity with market operations. You are comfortable using data to inform decisions and have a knack for analyzing operational metrics to drive performance improvements.

What you'll do

As the Team Lead in Market Operations, you will be responsible for running the local Carvana hub, ensuring that operations run smoothly and efficiently. You will lead a team of Customer Advocates, providing guidance and support as they deliver vehicles to customers and assist with the purchasing process. Your role will involve overseeing market launches and ensuring that all operational aspects align with Carvana's mission of customer satisfaction.

You will mentor team members, helping them develop their skills and grow within the organization. You will also be responsible for juggling multiple projects, from market launches to operational improvements, ensuring that each initiative is executed effectively. Your leadership will foster a positive team environment where collaboration and innovation are encouraged.

What we offer

Carvana offers a unique work culture that values diversity and teamwork. You will have the opportunity to work in a dynamic environment where your contributions directly impact customer experiences. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in revolutionizing the car buying experience and making a difference in the lives of our customers.