Business Director

We are looking for an experienced Business Director to join our Client Services team, driving impactful client relationships and delivering strategic value to mobile development projects. In this role, you will lead key accounts across our strategic client partners, ensuring seamless collaboration and outstanding results. With a passion for delivering excellence, you’ll ensure that client success is at the heart of everything we do. The role will require a minimum of two days a week in our Manchester office, with additional time spent at client offices as needed.

Overview

We’re on an exciting international growth journey, and you’ll play a vital role in supporting and driving our business growth by contributing your commercial expertise and strategic skills to our Client Services Team.

Responsibilities

The role involves collaborating with stakeholders to understand client challenges, delivering innovative mobile solutions, and driving account growth through strategic planning, market research, and effective relationship management. You’ll also take commercial responsibility for account targets, mentor junior team members, and serve as a dependable escalation point while managing client expectations.

What you’ll be working on

• Collaborate with key stakeholders to understand the challenges faced by clients and the broader market they operate in, and work together to 
• support the delivery of innovative mobile solutions throughout the project lifecycle.
• Build and nurture client relationships with senior stakeholders in a thoughtful and respectful manner.
• Identify growth opportunities and proactively strategise, executing initiatives independently for key accounts, utilising market research, budget forecasting, and account planning techniques.
• Take commercial responsibility for meeting account targets related to assigned projects.
• Create and deliver pitches to C-suite stakeholders, helping them achieve their business objectives.
• Serve as a dependable escalation point for both clients and internal teams.
• Organise, lead, and moderate client/agency touch points, including preparing agendas, running meetings and workshops, and managing follow-up actions.
• Provide constructive feedback and consistently manage client expectations to ensure satisfaction.
• Advocate for clients, driving Apadmi's progress to deliver more value.
• Mentor and set a positive example for junior client services team members, guiding their work to ensure business support for both client services and the development of junior colleagues.

What you’ll bring to the team

At the top of our wishlist is that you’ll have experience working in a technical consultancy or agency environment across a range of sectors, owning and growing a portfolio of accounts valued at approximately £5m+ in total.

• You’ll be motivated and driven to deliver value for both the company and your clients.
• You’ll have a solid understanding of digital sales and marketing channels and techniques.
• You’ll have a strong understanding of software development practices, trends, techniques, and processes.
• You’ll be curious and able to think strategically to approach challenges and problems.
• You’ll be highly proactive, taking ownership of client relationships and driving them forward to meet revenue growth targets.
• You’ll be skilled in managing senior stakeholders, communicating effectively and in a timely manner with both internal senior teams and client stakeholders.
• You’ll possess strong problem-solving skills, with the ability to identify and implement flexible and effective solutions.
• You’ll have a strong sense of commercial awareness, attention to detail, and a proven track record of creating effective commercial growth strategies.
• You’re capable of thriving in a fast-paced, dynamic environment.
• You’re a strong team player, building collaborative relationships with colleagues across the company.
• You’ll have a keen interest in technology and staying up to date with industry trends.