Manager III, Risk Management, REs-Q - Risk Mitigation, Escalation Reduction, and Quality Assurance

Who you are

You have extensive experience in risk management, particularly in handling complex fraud and abuse patterns. Your expertise allows you to guide critical investigations that impact the entire organization, ensuring that you maintain high standards of quality and accuracy in your team's resolutions. You excel in coordinating responses across multiple teams, including Policy, Legal, Operations, and Product, to effectively combat emerging fraud patterns. Your judgment is key in identifying subtle abuse patterns and sophisticated fraud schemes, making you a vital asset in maintaining store trust and preventing business disruption.

You have a proven track record of managing high-priority cases, demonstrating your ability to oversee significant financial listings and serve a large customer base. Your leadership skills shine as you manage a specialized team of Risk Managers, ensuring that they meet strict service level agreements and maintain exceptional accuracy in their work. You thrive in environments that require expert judgment and strategic decision-making, and you are committed to delivering the best results for customers.

Desirable

Experience in cross-functional collaboration and a deep understanding of risk management frameworks will set you apart. Familiarity with executive-level communication and the ability to navigate complex organizational structures will enhance your effectiveness in this role. A background in fraud prevention or abuse mitigation will be beneficial, as will any experience in managing escalations at a high level.

What you'll do

In this role, you will lead a specialized team within Risk Mitigation, Escalation Reduction, and Quality Assurance, focusing on critical executive escalations for Amazon's Fraud and Abuse Prevention initiatives. You will oversee a team of Risk Managers who handle over 300 high-priority cases annually, ensuring that they maintain a high level of accuracy and meet strict service level agreements. Your responsibilities will include guiding investigations that impact various business units, conducting root cause analyses, and coordinating comprehensive responses to emerging threats.

You will be the primary domain expert in complex fraud and abuse patterns, leveraging your knowledge to guide your team in identifying and addressing these issues effectively. Your strategic decisions will have a significant impact on the organization, as you work to maintain store trust and prevent disruptions caused by unresolved fraud cases. You will collaborate closely with multiple teams, including Policy, Legal, Operations, and Product, to ensure that all aspects of risk management are addressed comprehensively.

What we offer

At Amazon, you will be part of a dynamic team that is dedicated to maintaining the highest standards of quality and trust. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. You will have the chance to work on high-impact projects that directly influence the customer experience and contribute to the overall success of the organization. Join us in our mission to create a safe and trustworthy environment for our customers and partners.