Account Director

Who you are

You have over 5 years of experience in account management or customer success, particularly within the ecommerce, digital, or SaaS industries. Your background has equipped you with a strong understanding of client needs and the ability to foster long-term relationships. You are adept at identifying opportunities for growth and new revenue within existing client relationships, demonstrating a sales mentality while also focusing on client retention. You are passionate about solving clients' business problems and have a proven track record of exceeding retention targets. Your communication skills allow you to effectively convey value to clients and collaborate with internal teams to deliver exceptional service.

Desirable

Experience in managing strategic retail clients is a plus, as is familiarity with user-generated content and its impact on consumer engagement. A strong understanding of the retail landscape and the ability to leverage insights from consumer feedback will set you apart. You thrive in a hybrid work environment, balancing remote work with in-person client meetings and team collaboration.

What you'll do

As an Account Director at Bazaarvoice, you will be responsible for managing and growing a portfolio of strategic retail clients in the Benelux region. Your primary focus will be on building strong relationships with clients, understanding their business challenges, and providing tailored solutions that drive value. You will work closely with cross-functional teams to ensure that client needs are met and that they receive the highest level of service. Your role will involve identifying opportunities for upselling and cross-selling, as well as developing strategies to enhance client satisfaction and retention.

You will also be tasked with analyzing client performance metrics and providing insights that help clients optimize their use of Bazaarvoice's solutions. This will require you to stay informed about industry trends and best practices, ensuring that you can offer relevant advice and support to your clients. You will play a key role in driving the success of your clients, ultimately contributing to the overall growth of Bazaarvoice.

What we offer

Bazaarvoice offers a dynamic work environment where you can make a significant impact on the success of our clients. We provide competitive compensation and benefits, along with opportunities for professional development and growth. Our culture emphasizes collaboration and innovation, and we encourage you to bring your ideas to the table. Join us in our mission to connect brands and consumers through smart shopping experiences.