Senior Associate, Music Operations

Location: Remote within Ukraine or Poland 

At TuneIn, we are reinventing radio for a connected world, with live sports, up-to-the-minute news, curated music, millions of podcasts, and over 120,000 streaming radio stations—streamed to tens of millions of customers through our mobile and web apps, and our unmatched platform of hundreds of consumer device and service integrations. From smartphones to smart speakers to electric cars, TuneIn delivers live and on-demand audio from voices you trust wherever you want to listen.

About the Role

TuneIn is seeking a detail-oriented, highly collaborative, and passionate Senior Associate, Music Operations to help build and maintain its owned and operated family of music stations. In this role, you will oversee the programming and maintenance of music content, troubleshoot operational challenges, and ensure the delivery of exceptional audio experiences across a variety of genres.

As a Senior Associate, you will work closely with the Content Curation team to implement seamless media programming and manage live events, while serving as the go-to expert on TuneIn's in-house Content Management System. This role requires a proactive problem-solver with a deep appreciation for music and a strong commitment to operational excellence.

You will thrive in this position if you are passionate about delivering delightful listening experiences, value collaboration, and demonstrate a relentless attention to detail. This is a unique opportunity to impact millions of users worldwide by driving improvements in music content operations and quality.

What you will do

• Act as a point person for Music Content Operations, including day-to-day operations, content management, and live, on-air event supervision via our Content management systems.
• Work with the Content Curation team to make sure we deliver a seamless music experience for our listeners
• Master and operate our in-house CMS (Radiomill) to connect users with the correct media content – audio, display, metadata. Become an expert that can teach other members of the team.
• Work with colleagues across our Operations team to ensure that we have monitoring and runbooks in place for downed streams, silence issues
• Work with colleagues on our Finance team to ensure accurate royalty reporting on a regular basis
• More generally, operate cross-functionally with Content, Marketing, Design, and Engineering teams to ingest and surface great content to create awesome user experiences.
• Analyze system metrics, workflows, internal tools, and technology to audit functionality and performance, and improve operational efficiency.
• Monitor alerts and resolve issues related to songs or catalog items missing metadata, missing or incomplete audio files, and logs, files, or formatting discrepancies.
• Tag songs where needed with correct metadata and perform metadata lookups.
• Conduct ISRC lookups, tag and add new songs to the catalog.

What we are looking for

• Proven record of successfully working cross-functionally within (tech) organization.
• Strong appreciation for content curation and content management.
• Diligent attention to detail.
• Deep customer empathy and fluency to turn user insights into new product programs and features.
• Critical thinking and prioritization skills that demonstrate data-driven analysis combined with sound qualitative judgment.
• Expressive written and verbal communication with a knack for clear articulation of customer problems.
• Tenacity and balance in the face of competing priorities and trade-offs between goals.
• Heavy consumer of audio content - news, talk, sports, and music.
• Work with a "team first" mentality that is needed to ensure success in the department.

Nice to Have Skills:

• Run commands using ffprobe to inspect audio and radio formats.
• Familiarity with audio container formats (e.g., MPEG/TS, ADTS).
• Understanding of stream types (e.g., MP3, HLS).
• Knowledge of audio encoding concepts (e.g., sample rate, LUFS).

Qualifications

• 3-5+ years of professional experience in music content operations or equivalent.
• Graduate of an accredited university with a B.A. or B.S., and a strong record of academic achievement.
• Exceptional verbal and written English communication skills.
• Experience learning and operating a content management system 
• Experience managing automation log files from MusicMaster, Powergold, or similar music scheduler.
• Experience with setting up and monitoring logs in MusicHub
• Ability to run command line tools, lookup ISRC codes, and inspect music files.
• Experience working with and managing music automation systems like Rivendell, WideOrbit, PlayoutOne, or similar.
• Skills in editing and manipulating audio files.
• Experience working with SoundExchange and PRO performance reports, with the ability to review before submission & payment.
• Experience in broadcast engineering or as a technical director is a plus.

Our Perks 

• Health and Wellness Reimbursement
• Accounting Reimbursement Program
• Learning & Development Budget
• Connectivity Allowance
• Technology Provision
• Home Office Upgrade Assistance