NAMER Marketing Response Center (MRC) Representative, Marketing Response Center

Who you are

You are an ambitious individual eager to contribute to the rapid growth of Cloud Computing and AI. With a desire to build your skills in marketing and sales, you are ready to engage with new and prospective AWS customers. You understand the importance of customer engagement and are motivated to help customers embark on their cloud journey quickly and easily.

You possess strong communication skills, allowing you to interact effectively with customers through various channels such as phone, email, and live chat. Your ability to respond to inquiries in a timely manner is crucial in accelerating customers' cloud journeys. You are passionate about educating customers who are at the beginning of their cloud journey, helping them move from warm or little interest to active interest in AWS services.

You are skilled at nurturing leads with tailored messaging, increasing customer understanding of AWS services and unique differentiators. Your efforts in nurturing leads will create higher value leads, resulting in higher conversion rates. You are also open to leveraging AI to enhance your productivity and contribute to global solutions through structured scaling programs.

Desirable

Experience in marketing or sales is a plus, as is familiarity with cloud computing concepts. A proactive attitude and a willingness to learn will set you apart in this role.

What you'll do

In this role, you will build an AWS leads database by engaging with customers through various communication channels. Your primary responsibility will be to respond to customer inquiries promptly, ensuring they receive the information they need to accelerate their cloud journey. You will educate customers about the benefits of AWS and guide them through their initial steps in the cloud.

You will nurture leads with personalized messaging that resonates with their needs, helping them understand the unique value propositions of AWS services. By doing so, you will contribute to increasing the conversion rates of marketing leads generated from various events and campaigns.

Your role will also involve actively leveraging AI tools to enhance your productivity and streamline processes. You will participate in structured scaling programs aimed at globalizing breakthrough solutions, ensuring that the MRC team remains at the forefront of customer engagement strategies.

What we offer

Amazon provides a dynamic work environment where you can grow your skills in marketing and sales. You will have the opportunity to work alongside a talented team dedicated to customer engagement and satisfaction. The role offers a chance to make a significant impact on the growth of AWS and contribute to the future of technology.

In addition to competitive compensation, Amazon offers a comprehensive benefits package that includes medical, financial, and other perks. You will be part of a company that values innovation and encourages employees to develop their careers in a supportive environment.