The customer communications platform that personalizes engagement
Intercom is a leading customer communications platform headquartered in the Financial District of San Francisco, CA. With over 25,000 businesses using its services, including Amazon, Meta, and Atlassian, Intercom reaches approximately 600 million end users each month. The company has raised $240.8 m...
Intercom offers a generous open vacation policy, health insurance, and a wellness program that covers gym expenses up to £90 quarterly. Employees enjo...
Intercom fosters a culture centered around customer-centric innovation and effective communication. The company prioritizes remote work flexibility an...
Intercom • Berlin, Germany
Intercom is seeking a Group Web Product Manager to lead the development of their AI Customer Service solutions. You'll be responsible for enhancing customer experiences through innovative product strategies. This role requires strong leadership and product management skills.
You have a proven track record in product management, ideally with experience in AI or customer service technologies. You understand the intricacies of developing products that enhance user experiences and can effectively communicate with both technical and non-technical stakeholders. Your leadership skills enable you to inspire and guide cross-functional teams towards achieving ambitious goals. You thrive in a collaborative environment and are passionate about leveraging technology to solve complex problems. You are adaptable and can navigate the challenges of a fast-evolving industry, always keeping the customer at the forefront of your decisions.
As the Group Web Product Manager at Intercom, you will lead the product strategy for our AI Customer Service solutions. You will work closely with engineering, design, and marketing teams to define product roadmaps and ensure alignment with business objectives. Your role will involve conducting user research to gather insights and validate product concepts, as well as analyzing market trends to identify opportunities for innovation. You will be responsible for prioritizing features and managing the product backlog, ensuring that the team delivers high-quality products on time. You will also collaborate with stakeholders to define success metrics and track product performance post-launch, making data-driven decisions to iterate and improve the product continuously. Your leadership will be crucial in fostering a culture of experimentation and learning within the team.
Intercom provides a vibrant work environment in Berlin, where you will be part of a diverse team committed to pushing boundaries and delivering exceptional value to our customers. We offer competitive compensation and opportunities for professional growth as we expand our presence in the region. You will have the chance to make a significant impact as one of the founding members of our R&D team in Berlin, contributing to the development of cutting-edge AI solutions that redefine customer service. Join us in our mission to transform customer experiences and be part of a company that values innovation and collaboration.
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