Senior Manager, Customer Success - Public Sector

Who you are

You have a proven track record of leading teams in customer success, particularly within the public sector. With over 5 years of experience, you understand the unique challenges faced by federal agencies and state/local governments. Your leadership style fosters collaboration and empowers your team to achieve aggressive goals. You are adept at solving complex business problems and ensuring that your team delivers top-tier customer management. You thrive in environments that encourage strategic risks and innovative solutions, and you are dedicated to serving customers with empathy and connection.

Desirable

Experience in the Experience Management category is a plus, as is familiarity with software solutions that enhance frontline experiences. You have a strong understanding of the public sector landscape and the ability to navigate its complexities. Your communication skills are exceptional, allowing you to build trust with both your team and clients. You are comfortable with data-driven decision-making and can leverage insights to improve customer outcomes.

What you'll do

As the Senior Manager of Customer Success for the Public Sector, you will lead a team of Customer Success Managers dedicated to servicing our Enterprise-tier clients. You will be responsible for developing and implementing strategies that enhance customer satisfaction and retention. Your role will involve collaborating closely with cross-functional teams to ensure that customer needs are met and exceeded. You will mentor and guide your team, helping them to grow in their roles and achieve their professional goals. You will also engage with clients directly, understanding their needs and ensuring that our solutions are effectively implemented.

You will analyze customer feedback and performance metrics to identify areas for improvement and drive initiatives that enhance the overall customer experience. Your leadership will be crucial in fostering a culture of accountability and excellence within your team. You will also play a key role in shaping the direction of customer success strategies within the organization, ensuring alignment with broader business objectives.

What we offer

At Qualtrics, you will be part of a dynamic and supportive team that values innovation and collaboration. We offer competitive compensation and benefits, along with opportunities for professional development and growth. You will have the chance to work with some of the best minds in the industry, contributing to a mission that brings humanity and empathy back to business. Join us in making a meaningful impact in the public sector and beyond.