Technical Success Manager

Who you are

You have a strong background in customer success or technical support, ideally with experience in software solutions. You are resourceful and not afraid to dive into the details, ensuring that customers achieve their business objectives. You possess excellent communication skills, allowing you to build trust and rapport with clients. You are a problem solver who enjoys collaborating with teams to find the best solutions for customer challenges. You understand the importance of customer feedback and are committed to helping clients maximize the value of their investments. You thrive in a fast-paced environment and are eager to contribute to a high-performing team.

What you'll do

As a Technical Success Manager at Qualtrics, you will be at the heart of the Customer Success Team, guiding clients from onboarding through ongoing adoption. You will work closely with customers to understand their goals and challenges, acting as a trusted advisor to recommend solutions that align with their business objectives. You will facilitate training sessions and workshops to ensure customers are fully equipped to utilize the platform effectively. You will monitor customer engagement and satisfaction, proactively addressing any issues that arise. You will collaborate with cross-functional teams to relay customer feedback and drive product improvements. Your role will involve analyzing customer data to identify trends and opportunities for deeper engagement. You will contribute to the development of best practices and resources that enhance the customer experience. You will be part of a dynamic team that values innovation and continuous improvement.

What we offer

At Qualtrics, you will join a diverse and inclusive culture that encourages growth and development. You will have access to ongoing training and professional development opportunities. We offer competitive compensation and benefits, including health and wellness programs. You will be part of a mission-driven organization that values empathy and connection in business. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds and perspectives.