Delivering convenience to millions in South Korea
Coupang is a leading e-commerce platform in South Korea, founded in 2010 and headquartered in Seoul. The company serves millions of customers with its fast delivery service, Rocket Delivery, which promises same-day or next-day delivery on a wide range of products. Coupang went public in March 2021, ...
Coupang offers competitive salaries, stock options, generous paid time off, and a flexible remote work policy to support work-life balance....
Coupang fosters a customer-centric culture, emphasizing speed and efficiency in its operations. The company values innovation and encourages employees...
Coupang • Seoul, South Korea
Coupang is hiring for a Customer Support role focused on seller compensation processes. You'll be responsible for reviewing compensation requests and ensuring compliance with e-commerce regulations. This position requires strong communication skills and proficiency in computer applications.
You are a detail-oriented individual with a strong sense of responsibility and patience. You thrive in collaborative environments and possess excellent communication skills, enabling you to effectively support sellers in their compensation requests. Your computer skills are top-notch, particularly in Excel and CRM systems, which you use to manage and analyze data efficiently. You have experience in customer service, demonstrating a service-oriented mindset that aligns with Coupang's mission to enhance customer satisfaction.
In this role, you will assess seller compensation requests based on internal criteria, ensuring that all evaluations are compliant with e-commerce laws and Coupang's policies. You will handle compensation for product prices and shipping costs, providing online consultations to sellers as needed. Additionally, you will perform various administrative tasks to support the Seller Support organization, contributing to the overall efficiency of the team. Your role will involve regular communication with sellers to clarify their requests and provide updates on their compensation status.
Coupang offers a dynamic work environment where you can grow alongside your colleagues and the company. As a remote position, you will have the flexibility to work from home while being provided with the necessary equipment to perform your duties effectively. The company values innovation and encourages employees to take initiative in their roles, fostering a culture of entrepreneurship. You will have opportunities for professional development and the potential for contract renewal or conversion to a permanent position based on performance.
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