Empowering community health through data-driven solutions
ESO is a data and technology company headquartered in Austin, Texas, focused on enhancing community health and safety through data-driven solutions. With over 3,000 customers, including EMS agencies, fire departments, and hospitals, ESO provides user-friendly software that supports critical operatio...
ESO offers competitive salaries, equity options, generous PTO policies, and a flexible remote work environment. Employees also benefit from a comprehe...
ESO fosters a culture centered on data-driven decision-making and community impact. The company values agility and responsiveness, allowing teams to a...
ESO • Remote, US
ESO is seeking a Customer Success Manager to enhance product adoption and customer satisfaction for Fire and EMS clients. You'll engage with customers to ensure they achieve their goals using ESO's innovative health and safety solutions. This role requires strong communication and customer advocacy skills.
You have a strong background in customer success or account management, ideally within the health and safety sector. Your experience includes engaging with clients post-deployment to ensure they are maximizing the value of the products they use. You excel in building relationships and are passionate about helping customers achieve their goals. You are data-driven and can leverage insights to improve customer engagement and product adoption.
You understand the unique challenges faced by Fire and EMS organizations and can empathize with their needs. Your communication skills are top-notch, allowing you to effectively advocate for customers while collaborating with cross-functional teams. You are proactive in identifying potential issues and addressing them before they escalate, ensuring a smooth customer experience.
Experience in a technology-driven environment is a plus, especially if you have worked with software solutions for emergency services. Familiarity with customer success metrics and strategies to drive product adoption will set you apart. You are comfortable using data analytics tools to assess customer engagement and identify areas for improvement.
As a Customer Success Manager at ESO, you will be the primary point of contact for customers, guiding them through their journey with our products. You will engage with clients to ensure they are effectively integrating the ESO Suite into their workflows and achieving their business objectives. Your role will involve driving product adoption and renewal, ensuring that customers see the value in our solutions every day.
You will leverage data to monitor customer usage and identify when engagement is lacking. By maintaining frequent communication with end-users, administrators, and executives, you will work to enhance their experience and satisfaction. You will also assist customers who express intentions to renew or expand their use of our products, acting as their advocate within ESO.
Your responsibilities will include conducting regular check-ins with customers, providing consultative support, and addressing any post-deployment integration challenges they may face. You will collaborate with internal teams to ensure that customer feedback is incorporated into product development and improvement initiatives.
At ESO, we are committed to fostering a diverse and inclusive workplace. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a mission-driven organization that values the contributions of its employees and strives to make a positive impact in the health and safety sector. Join us in supporting first responders and enhancing their ability to manage time-sensitive emergencies effectively.
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