Senior Professional Services Manager

Who you are

You have 5+ years of experience in professional services or consulting, ideally within the tech or analytics space — you've successfully guided enterprise clients through complex transformations and understand how to leverage data for business impact. Your strategic mindset allows you to identify opportunities for improvement and develop frameworks that drive measurable results for customers. You excel in building relationships with senior leadership and can effectively communicate the value of analytics in driving business performance. You are comfortable navigating ambiguity and thrive in dynamic environments where you can adapt to changing customer needs. Your collaborative spirit enables you to work closely with cross-functional teams, including sales and customer success, to deliver exceptional service and support. You are passionate about helping clients achieve their goals and are committed to their success.

What you'll do

In this role, you will serve as a trusted advisor to enterprise customers, helping them maximize their investment in Mixpanel's analytics platform. You will work closely with customer leadership to understand their business objectives and develop tailored strategies that align with their goals. Your responsibilities will include conducting needs assessments, identifying key performance indicators, and creating actionable plans that drive value. You will collaborate with the Go-to-Market team to ensure that services are effectively delivered and that customer expectations are met. As you build your expertise, you will have the opportunity to lead initiatives that enhance customer engagement and satisfaction. You will also play a key role in developing repeatable processes and frameworks that can be scaled across the organization. Your insights will contribute to the continuous improvement of Mixpanel's offerings and customer experience.

What we offer

At Mixpanel, we foster a culture of innovation and collaboration. You will have the opportunity to work with a talented team dedicated to transforming how businesses leverage data. We offer competitive compensation and benefits, including flexible working arrangements to support your work-life balance. You will be part of a mission-driven organization that values diversity and inclusion, and we encourage you to apply even if your experience doesn't match every requirement. Join us in making data accessible and actionable for our customers, and help shape the future of analytics.