Overview:
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform.
Registration and Compliance Operation (RCO) is looking for an experienced manager with a passion for leading an operation team in San Jose (Costa Rica). You will be responsible for managing the Seller Identity Verification / Onboarding team, which consists of 10-15 team members, The primary responsibility of the team is to provide direct support to Amazon Sellers as part of their registration and onboarding process onto the Amazon store. The team acts as the interface, collecting the required information and documentation and conducting the relevant verification so the Seller can complete registration and begin selling on Amazon.
The primary role of this position is to provide leadership and guidance to the teams under supervision, manage team members to achieve the productivity and quality goals, and meet expected service levels, while working closely with the program team, process owners, training, workforce management, analytics, and other teams in RCO.
You will be working in a fast-paced environment where every day brings new challenges and new opportunities. You should have excellent communication skills and be able to work with various stakeholders to identify issues, analyze root causes, and drive for improvement.
Roles and Responsibilities:
- Manage individual and team performance expectations and goals, monitoring real time service levels and schedule adherence, and holding his/her teams accountable to meet and exceed performance targets.
- Manage a team of 15-18 employees.
- Monitor key performance metrics for productivity and quality and provide guidance to constantly meet and exceed goals.
- Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon leaders.
- Strive for operational excellence and process improvement. Analyze the key levers of the business to identify the trends and proactively take action to eliminate root causes for defects.- 4+ years of operational and/or retail management experience
- 2+ years of team management experience
- Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level- Experience with operations, risk, fraud investigations etc.
- Experience with six sigma tools and Lean techniques
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
