IT Support Specialist

Who you are

You are an IT Support Specialist with a strong customer service orientation, ready to assist employees with their technical issues. You have a hands-on approach to problem-solving and are comfortable working in a fast-paced environment. Your willingness to learn and adapt is key to your success in this role. You understand the importance of following established procedures and documentation to ensure efficient service delivery. You are familiar with Microsoft enterprise tools and have basic networking knowledge, which allows you to provide effective support across various end-user devices. Your consistent onsite presence is essential for addressing in-person user needs and maintaining a secure environment.

What you'll do

In this role, you will serve as the first point of contact for technical issues, providing reliable day-to-day service desk support to employees. You will troubleshoot and resolve issues related to end-user devices, ensuring that employees can work without interruptions. Your responsibilities will include assisting with Microsoft enterprise tools, addressing basic networking needs, and following established procedures to document and track issues. You will work closely with other IT team members to escalate complex issues and ensure timely resolutions. Your role will also involve educating employees on best practices for using technology effectively and securely. You will contribute to maintaining a positive work environment by providing excellent customer service and support.

What we offer

Hermeus offers a dynamic work environment where you can grow your skills and contribute to innovative projects in the aerospace industry. You will have the opportunity to work directly with cutting-edge technology and support a mission-driven company focused on national defense. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives. Join us in shaping the future of high-speed aircraft manufacturing and making a meaningful impact in the industry.