Customer Support Engineer

Who you are

You have experience in customer support, ideally in a technical capacity, where you've engaged with enterprise clients to resolve complex issues. Your background includes exposure to digital analytics and tag management systems, which allows you to understand the intricacies of customer data and analytics platforms. You are familiar with support tools such as Zendesk and JIRA, enabling you to efficiently manage customer inquiries and track issues. Your ability to communicate technical concepts clearly to non-technical users is one of your strengths, and you thrive in a collaborative environment where you can help others succeed. You are proactive in seeking solutions and enjoy the challenge of debugging technical issues to enhance customer satisfaction.

Desirable

Experience with analytics platforms like Heap or Contentsquare is a plus, as is a solid understanding of session replay, masking logic, SDK, or custom event instrumentation. You are eager to learn and adapt to new technologies, and you appreciate the importance of data-driven decision-making in enhancing user experiences.

What you'll do

As a Customer Support Engineer at Contentsquare, you will be on the front line of customer interaction, providing essential support to enterprise clients. Your role involves answering customer emails, troubleshooting technical issues, and devising strategies to help clients maximize their use of the Contentsquare platform. You will collaborate closely with the product and engineering teams to relay customer feedback and contribute to product improvements. Your day-to-day tasks will include diagnosing and resolving technical problems, guiding customers through complex features, and ensuring they have the resources they need to succeed. You will also participate in training sessions to stay updated on product features and enhancements, allowing you to provide the best possible support.

What we offer

At Contentsquare, we foster an inclusive workplace where everyone can learn and succeed. You will be part of a world-class support team that is crucial to our customers' success. We offer competitive compensation and opportunities for professional growth within a rapidly expanding company. You will have the chance to work with a diverse team across multiple offices worldwide, contributing to a culture that values collaboration and innovation. Join us in making complex digital journeys simpler for our customers and their users.