Client Support Manager - Home Improvement

Who you are

You have a strong background in client support or customer success, ideally within the home improvement or technology sectors. Your experience has equipped you with the skills to analyze customer feedback and identify areas for improvement, ensuring that clients receive the best possible service. You are adept at managing client relationships and understand the importance of clear communication and transparency in building trust. You thrive in collaborative environments and enjoy working closely with teams to enhance customer experiences. You are data-driven, using insights to inform your strategies and decisions, and you are committed to continuous improvement in service delivery. You are a dependable teammate who values the importance of being a reliable ally to both customers and clients.

Desirable

Experience in the home improvement industry or with technology solutions is a plus. Familiarity with data analysis tools and methodologies will help you excel in this role. A proactive approach to problem-solving and a passion for customer service will set you apart.

What you'll do

As the Client Support Manager for Home Improvement at GoodLeap, you will work closely with clients to ensure they receive exceptional service and support. You will leverage big data to identify trends and areas for improvement, collaborating with clients to enhance their experience with our products and services. Your role will involve conducting client audits and managing pipelines to ensure that customer expectations are met and that GoodLeap's standards are upheld. You will be responsible for developing strategies to improve customer satisfaction and retention, working with cross-functional teams to implement these initiatives. You will also play a key role in training and onboarding new clients, ensuring they are equipped to use our technology effectively. Your insights will help shape the future of our client support processes, making them more efficient and user-friendly.

What we offer

At GoodLeap, we are committed to creating a positive and supportive work environment. You will have the opportunity to work with a talented team dedicated to making a difference in the home improvement sector. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a mission-driven company that values sustainability and innovation, contributing to projects that have a meaningful impact on communities. Join us in our journey to make finance friendly and accessible for everyone.