Empowering online learning with Brightspace
D2L, headquartered in Kitchener, Ontario, is the creator of Brightspace, a leading learning management system (LMS) used by educational institutions and corporations worldwide. With over 1,000 customers, including major organizations like the University of Arizona and the Canadian Armed Forces, D2L ...
D2L offers competitive salaries, equity options, flexible remote work policies, generous PTO, and a comprehensive parental leave program to support em...
D2L fosters a culture focused on continuous learning and innovation, encouraging employees to develop their skills while contributing to impactful edu...
D2L • Netherlands Remote
D2L is seeking a Customer Success Manager (Dutch Speaking) to lead strategic partnerships with customers and drive measurable outcomes using the Brightspace platform. This role requires strong consultative skills and a deep understanding of customer needs.
You have experience in customer success or account management, ideally within the technology or education sector — you understand how to foster relationships that lead to long-term growth and satisfaction. Your consultative approach allows you to identify customer needs and align them with the solutions D2L offers. You are fluent in Dutch and possess excellent communication skills, enabling you to engage effectively with diverse stakeholders. You are passionate about education and technology, and you thrive in environments where you can make a meaningful impact on customer success.
Experience with learning management systems or educational technology is a plus — you understand the challenges and opportunities in modernizing education. Familiarity with data analytics tools can help you drive insights and improvements for your customers. You are a proactive problem solver who enjoys collaborating with cross-functional teams to deliver exceptional service.
As a Customer Success Manager at D2L, you will serve as a strategic partner to your customers, guiding them through the effective use of the Brightspace platform. You will lead onboarding processes, ensuring that customers are set up for success from the start. You will conduct regular check-ins to assess customer satisfaction and identify opportunities for further engagement. Your role will involve analyzing customer data to provide insights that drive operational efficiency and measurable outcomes. You will collaborate closely with product and engineering teams to relay customer feedback and influence product development. Additionally, you will develop training materials and resources to empower customers in utilizing the platform effectively.
D2L provides a supportive work environment that values innovation and collaboration. You will have access to professional development opportunities to enhance your skills and advance your career. We offer a competitive benefits package, including health and wellness programs, retirement planning, and paid volunteer days. Our culture promotes work-life balance, and we encourage you to take advantage of flexible working arrangements. Join us in transforming the way the world learns and making a positive impact on human potential globally.
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