Customer Success Manager

Who you are

You have a strong background in customer success or account management, ideally within the technology or data management sectors. You understand the importance of building relationships and ensuring customer satisfaction, and you thrive in environments where you can advocate for clients. Your communication skills are top-notch, allowing you to convey complex ideas clearly and effectively. You are a problem solver who enjoys tackling challenges and finding solutions that benefit both the customer and the company. You are adaptable and can manage multiple priorities while maintaining a focus on customer needs. You embody the values of accountability and collaboration, believing that success is achieved through teamwork and shared knowledge.

What you'll do

In this role, you will be the primary point of contact for clients, ensuring they receive the support and resources they need to succeed with Reltio's data management solutions. You will work closely with clients to understand their goals and challenges, providing guidance on how to leverage Reltio's platform effectively. You will collaborate with internal teams, including sales, product, and engineering, to advocate for customer needs and drive product improvements. You will conduct regular check-ins with clients to assess satisfaction and identify opportunities for upselling or cross-selling additional services. Your role will also involve gathering feedback from clients to inform product development and enhance the overall customer experience. You will be responsible for tracking customer engagement metrics and reporting on success stories to highlight the impact of Reltio's solutions.

What we offer

Reltio offers a flexible work environment that supports a distributed workforce, allowing you to balance your personal and professional life. You will be part of a culture that values diversity and inclusion, where your unique perspectives are welcomed. We provide opportunities for professional growth and development, encouraging you to expand your skills and advance your career. Our commitment to excellence means you will be working with a team that is dedicated to innovation and continuous improvement. We believe in recognizing and rewarding hard work, and you will have access to competitive compensation and benefits as part of our team.