We are seeking a dynamic and forward-thinking Relocation & Assignments Specialist who will leverage their expertise to drive transformative solutions and strategic initiatives for improvements in customer experience, operational excellence, waste elimination, vendor performance, financial management, tech efficiencies, and the success of major projects.
In this critical role, you will be part of a global team managing domestic and international relocations and assignments, ensuring Amazon can deploy the right talent to the right location. You will have the opportunity to collaborate with cross-functional teams of service, product, tech, and finance leads to define the moments that matter for our customers and ensure Amazon is competitively placed in the industry in terms of our policies and our service delivery. Your technical knowledge of relocation and international assignments will be instrumental in identifying opportunities for innovation and simplification, streamlining processes, implementing innovative solutions, and moving from manual to automated processes.
By joining our team, you'll have the opportunity to make a significant impact on our global support for mobile employees, leveraging large data sets and GenAI. We value customer obsession, ownership, innovation, and continuous learning. If you're passionate about driving positive change and delivering exceptional results, we want to hear from you.
Key job responsibilities
• Leverage industry expertise and key program metrics to design and implement high-impact solutions, strategies, and mechanisms that improve the employee and stakeholder experience for our programs.
• Collaborate with cross-functional teams to identify and resolve issues, demonstrating ownership and accountability.
• Partner with technical teams to build solutions for our customers, leveraging AI solutions to simplify and streamline the experience.
• Provide subject matter expertise and guidance to internal stakeholders, fostering a culture of continuous learning and curiosity.
• Resolve customer inquiries by providing clear, accurate solutions while ensuring customer satisfaction.
A day in the life
As a Relocation & Assignments Specialist, you will work closely with stakeholders and team leaders to define the strategies, customer experiences, and continuous improvements for our program, including policies (eligibility, benefits guardrails, etc.), vendor performance, contacts and escalations, finance review, and strategic alignment with product/tech. You will contribute to and lead initiatives to eliminate manual work and leverage automation and AI to deliver continuous improvement opportunities for our customers. Your ability to balance analytical thinking with practical execution will help drive improvements in our processes and deliver results for our customers.
About the team
At Amazon, we are relentlessly focused on delighting our customers and fostering a culture of innovation. Our Relocation Services team is at the forefront of this mission, ensuring a seamless and compliant relocation and tax experience for our global workforce and stakeholders. - Bachelor's Degree or 5 years experience in a multi-national business environment
- Knowledge of Microsoft Office products and applications, particularly Excel
- Skills and knowledge with global relocation and assignments
- Experience developing policies and supporting documentation
- Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards
- Experience working with technical and product teams to develop scalable and efficient solutions
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $113,300/year in our lowest geographic market up to $187,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
