The leading platform for cryptocurrency trading
Coinbase is the world’s leading exchange for digital currencies, serving over 108 million verified users globally. Headquartered in London, Coinbase has raised $633.6 million in funding and is a key player in the fintech industry, focusing on both B2C and B2B services. The company has evolved to cat...
Coinbase offers competitive salaries, equity options, generous PTO policies, and a remote-friendly work environment. Employees also benefit from a lea...
Coinbase fosters a culture of accessibility and innovation in the cryptocurrency space. The company is committed to evolving with the market and activ...
Coinbase • Manila, Philippines
Coinbase is seeking an Associate Manager for Customer Support to lead a team of specialists and ensure high performance in customer satisfaction metrics. This role requires strong leadership skills and a commitment to the company's mission in the crypto space.
You have experience in customer support management and are eager to lead a team that thrives on delivering exceptional service. You understand the importance of key operational metrics and are committed to achieving high customer satisfaction and quality scores. You are passionate about the mission of increasing economic freedom and believe in the transformative power of crypto and blockchain technology. You enjoy working in a fast-paced environment and are comfortable with the pressures that come with managing a high-performing team. You actively seek feedback and are dedicated to personal and professional growth, always looking for ways to improve your team's performance.
Experience in the financial technology sector or a strong understanding of cryptocurrency and blockchain would be a plus. You are familiar with AI technologies and how they can enhance customer support processes. You have a track record of successfully managing teams and driving operational excellence.
As an Associate Manager at Coinbase, you will oversee a team of Customer Support Specialists/Supervisors, ensuring they meet and exceed performance metrics. You will be responsible for coaching and developing your team, fostering a culture of continuous improvement and high performance. You will analyze operational data to identify trends and areas for improvement, implementing strategies to enhance customer satisfaction and efficiency. You will collaborate with other departments to ensure a seamless customer experience and contribute to the overall mission of the company. Your role will involve regular participation in team and company-wide offsites to strengthen collaboration and alignment.
Coinbase offers a dynamic work environment where you can make a significant impact on the future of finance. You will have the opportunity to work alongside talented colleagues who are equally passionate about their work. The company supports in-person participation throughout the year, fostering a strong team culture. You will be part of a mission-driven organization that values innovation and excellence, with opportunities for professional development and growth.
Apply now or save it for later. Get alerts for similar jobs at Coinbase.
