Everlywell's mission is to transform lives with modern, diagnostics-driven care, and we believe that the future of healthcare is meeting people where they are. Headquartered in Austin, Texas, Everly Health is the parent company to Everlywell, Everly Health Solutions, Everly Diagnostics, PWN Health, and Natalist. We've set a new standard of people-focused, diagnostic-driven care that puts patients at the center of their own health journey.
Our infrastructure guides the full testing experience with the support of a national clinician network that's composed of hundreds of physicians, nurses, genetic counselors, PharmDs, and member care specialists. Our solutions make world-class virtual care more attainable with rigorous clinical protocols and best-in-class science to tackle some of the healthcare industry's biggest problems.
We are a digital health company pioneering the next generation of biomarker intelligence—combining technology with human insight to deliver personalized, actionable health answers. We transform complex data into life-changing awareness —seamlessly integrating advanced diagnostics, virtual care, and patient engagement to reshape how and where health happens. Over the past decade, Everlywell has delivered close to 1 billion personalized health results, transforming care for 60 million people and powering hundreds of enterprise partners.
We’re looking for an experienced Manager of Workforce Management to lead enterprise-wide staffing, including strategy and optimization, across our growing organization.
This role will own forecasting, capacity planning, resource optimization, and relationships with staffing agencies and partners, across multiple operational areas — including Customer Experience (CX), Care Team/Patient Operations, Telehealth (Medical Assistants, Genetic Counselors, Registered Nurses, Nurse Practitioners, and Physicians), Supply Chain/Manufacturing, and Laboratory Operations.
You’ll build and oversee a centralized workforce management function that ensures the organization meets service-level expectations efficiently, with the right mix of internal employees, contractors, and external vendors to match business demand while being prudent with cost.
The ideal candidate is a systems thinker who thrives in data-driven environments, has scaled and managed complex, multi-dimensional, workforces, and is passionate about optimizing staffing to support great service and sustainable growth.
The main components of this role include both strategic leadership and tactical execution across:
Strategic Workforce Planning
Contractor and Vendor Management
Operational Excellence
Optimization & Continuous Improvement
