Delivering convenience to millions in South Korea
Coupang is a leading e-commerce platform in South Korea, founded in 2010 and headquartered in Seoul. The company serves millions of customers with its fast delivery service, Rocket Delivery, which promises same-day or next-day delivery on a wide range of products. Coupang went public in March 2021, ...
Coupang offers competitive salaries, stock options, generous paid time off, and a flexible remote work policy to support work-life balance....
Coupang fosters a customer-centric culture, emphasizing speed and efficiency in its operations. The company values innovation and encourages employees...
Coupang • Seoul, South Korea
Coupang is seeking a Director of Retail Business Excellence to optimize the retail business model for the OHL & Media group. You'll focus on enhancing customer experience and driving process improvements. This role requires strong leadership and strategic thinking skills.
You have a proven track record in retail operations, with at least 5 years of experience in a leadership role. You possess a deep understanding of business processes and are skilled at analyzing data to drive improvements. Your ability to collaborate across departments is essential, as you will work closely with various teams to implement effective strategies. You are a strategic thinker who can identify opportunities for innovation and growth within the retail sector. You thrive in a fast-paced environment and are passionate about delivering exceptional customer experiences. You are comfortable with ambiguity and can navigate complex challenges with ease.
In this role, you will lead the Retail OHL & Media Team, focusing on optimizing the retail business model to enhance customer satisfaction. You will analyze current processes and identify areas for improvement, proposing actionable solutions that align with business goals. Your responsibilities will include collaborating with cross-functional teams to implement new initiatives and ensuring that all processes are efficient and effective. You will also be responsible for setting performance metrics and monitoring progress to ensure that the team meets its objectives. As a leader, you will mentor and develop your team, fostering a culture of continuous improvement and innovation.
Coupang offers a dynamic work environment where you can make a significant impact on the future of commerce. You will have the opportunity to work with a talented team of professionals who are dedicated to pushing the boundaries of what is possible. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to create an epic shopping experience for our customers.
Apply now or save it for later. Get alerts for similar jobs at Coupang.
