At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Job Summary
The Database Reliability Engineer (DBRE) is responsible for managing, building, maintaining, monitoring, and troubleshooting the cloud-based MySQL database infrastructure that our mission-critical SaaS application depends on.
This role also focuses heavily on automation and coding to reduce operational toil. The DBRE will collaborate closely with Engineering and SRE teams to support new product development and ensure reliable database integration across the platform.
• Work on observability of MySQL database metrics and ensure database performance and reliability objectives are consistently met.
• Work with the DBA team to identify areas of operational toil and implement automations/processes to manage PCC’s MySQL database systems at scale.
• Apply a data-driven approach to performance tuning, availability improvements, and operational optimization.
• Provide database support to Engineering and SRE teams, including review of database migrations, query performance, schema/design improvements, and standardizing MySQL configuration and deployment patterns.
• Assist the DBA team with performance troubleshooting and root-cause analysis.
Qualifications and Skills
• 3+ years of experience working with relational database systems.
• Strong hands-on experience with MySQL (administration, performance tuning, replication, HA/DR).
• 1+ years in a DBRE or database-focused engineering role.
• Experience working in cloud environments (AWS, GCP, or Azure — Azure preferred).
• Coding and automation experience (Python, PowerShell, SQL, etc.).
• Experience with Infrastructure-as-Code tools such as Ansible and Terraform.
• Experience working with source control systems such as Git.
• MySQL experience preferred; PostgreSQL is a plus.
• Experience working with VLDBs (1+ TB) and managing large database fleets (100+ instances).
• Experience with scripting or programming languages such as PowerShell, C#, SQL, and Python.
Additional experience with the following tools/systems is a plus: Git, Jira, Azure Cloud, Grafana, and various NoSQL technologies. On-call or after-hours work will be required.
