API Support Specialist, 1st Shift

Who you are

You are eager to start your career in customer support, particularly in the financial technology sector. You possess strong communication skills and a desire to help users navigate complex systems. You are detail-oriented and have a passion for technology, especially in trading platforms. You are comfortable working in a remote environment and can manage your time effectively. You are open to learning and adapting to new tools and technologies as needed. You understand the importance of providing excellent customer service and are committed to ensuring user satisfaction.

What you'll do

As an API Support Specialist, you will be the first point of contact for users seeking assistance with NinjaTrader's API. You will respond to inquiries via email and chat, providing timely and accurate information to help users resolve their issues. You will document user interactions and feedback to help improve the support process. You will collaborate with the technical team to escalate complex issues and ensure they are addressed promptly. You will participate in training sessions to enhance your knowledge of the platform and improve your support skills. You will contribute to creating user guides and FAQs to assist users in understanding the API functionalities better. You will engage with the trading community to gather insights and feedback that can help enhance the user experience.

What we offer

NinjaTrader offers a supportive remote work environment where you can grow your skills in customer support. You will have access to training resources and opportunities for career advancement within the company. You will be part of a team that values collaboration and innovation, working towards becoming the leading retail trading platform. You will enjoy a culture that encourages continuous learning and professional development, ensuring you are well-equipped to assist our growing user base effectively.