At Amazon, we are committed to delivering exceptional customer experiences, ensuring timely and high-quality order fulfillment. The Learning Manager, Sort Center plays a pivotal role in enhancing associate performance, developing operational leadership, and driving continuous improvement through structured learning programs. This role is responsible for coordinating and executing end-to-end training initiatives, ensuring seamless onboarding, skill development, and compliance for both associates and operational leaders within the SC.
Key job responsibilities
• Training Program Implementation
o Deploy network-standard training programs for associates, managers, and trainers, including training needs analysis, cross-training, and leadership development.
o Ensure consistent execution of structured onboarding and upskilling programs aligned with Amazon’s operational standards.
• Trainer Development & Deployment
o Oversee the development, scheduling, and performance of trainers, ensuring productivity and effectiveness in delivering learning programs.
o Provide coaching, feedback, and guidance to trainers to ensure continuous skill enhancement.
• Operational Collaboration & Planning
o Partner with Operations Managers & Leaders across all SCs in the network to identify skill gaps and align training schedules.
o Act as a proactive partner with internal stakeholders to drive improvements in safety, quality, productivity, and customer experience metrics.
• Content Management & Compliance Tracking
o Manage and customize training content to meet hub-specific requirements while ensuring adherence to compliance standards.
o Track training completion and effectiveness, maintaining visibility on associate and leadership development progress.
• Facilitation & Stakeholder Engagement
o Lead workshops and hands-on training sessions for operational associates, ensuring compliance with Amazon policies and procedures.
o Work closely with the Operational partners and cross-functional teams to address training needs and enhance workforce productivity.
o Oversee the development of facilitators and trainers, ensuring consistent delivery of learning programs.
• Performance Evaluation & Data-Driven Insights
o Establish metrics to evaluate training effectiveness, operational efficiency, and learning impact.
o Drive continuous feedback loops, conduct learning assessments, and suggest improvements to optimize training impact.
o Proactively identify challenges in SC operations and implement learning-based solutions for problem resolution.
o Utilize advanced Excel strategies to interpret data and propose actionable insights for continuous improvement initiatives.
• Bachelor’s Degree from an accredited university or 2+ years of experience at Amazon
• 5+ years of relevant experience in training, learning & development, operations, or leadership roles
• Proven ability to coach, mentor, and deliver performance-related training
• Strong data analytics skills, including proficiency in advanced Excel strategies for interpreting operational insights
• Expertise in training facilitation, ensuring effective communication across diverse teams
• Proficiency in MS Office Suite, email, and general computer applications
• Demonstrated ability to prioritize, manage, and complete projects within tight deadlines
• Experience in goal setting and strategy development, aligning department objectives with broader organizational priorities
• Ability to effectively train and engage peers, hourly associates, and exempt personnel
• Master’s Degree in a related field (Learning & Development, Operations, Business Management, etc.)
• Proven track record showing progression in Training/Learning Management over the last 5+ years in manufacturing, production, or distribution leadership roles
• Ability to adapt to fast-paced, dynamic environments, navigating ambiguity with confidence and agility
• Strong desire to thrive in a rapidly growing, evolving business landscape
• Experience in Kaizen and Continuous Improvement, driving operational efficiency through structured learning methodologies
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
