Delivering convenience to millions in South Korea
Coupang is a leading e-commerce platform in South Korea, founded in 2010 and headquartered in Seoul. The company serves millions of customers with its fast delivery service, Rocket Delivery, which promises same-day or next-day delivery on a wide range of products. Coupang went public in March 2021, ...
Coupang offers competitive salaries, stock options, generous paid time off, and a flexible remote work policy to support work-life balance....
Coupang fosters a customer-centric culture, emphasizing speed and efficiency in its operations. The company values innovation and encourages employees...
Coupang • Taipei, Taiwan
Coupang is seeking a Director of Product Management for their Customer Experience team in Taipei. You'll lead product innovations and improvements for their mobile app and website, focusing on customer engagement and acquisition. This role requires strong leadership and collaboration skills.
You have extensive experience in product management, ideally with a focus on customer experience and engagement. You understand the intricacies of leading cross-functional teams, including engineers, designers, and data analysts, to deliver impactful products. Your background includes a proven track record of launching successful programs and driving user engagement through innovative solutions. You are data-driven and can leverage analytics to inform product decisions and strategies. You thrive in a fast-paced environment and are excited about the opportunity to contribute to a rapidly growing company.
Experience in the e-commerce or retail industry is a plus, as is familiarity with mobile app development and website optimization. You are comfortable working with various stakeholders and can effectively communicate product vision and strategy. A passion for enhancing customer experiences and a keen understanding of market trends will set you apart in this role.
In this role, you will lead the Customer Experience product team at Coupang, focusing on enhancing the shopping experience for customers in Taiwan. You will collaborate closely with engineers and designers to identify opportunities for product improvements and innovations. Your responsibilities will include defining product roadmaps, prioritizing features based on customer feedback and data analysis, and ensuring successful execution of product launches. You will also be responsible for measuring the impact of new features and iterating on them based on user feedback. As a leader, you will mentor and guide your team, fostering a culture of collaboration and continuous improvement.
Coupang provides a dynamic work environment where you can make a significant impact on the future of commerce. You will have the opportunity to work with a talented team dedicated to pushing the boundaries of what’s possible in the retail industry. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us as we expand our industry-leading shopping experience and continue to wow our customers.
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