Director of Customer Success, Mid-Market

Who you are

You have a proven track record in customer success management, ideally with experience in leading teams and managing complex client relationships. You understand the importance of nurturing partnerships and have a strategic mindset to drive customer growth and satisfaction. Your leadership style is collaborative, and you thrive in environments where you can mentor and develop your team. You are adept at communicating with senior stakeholders and can translate technical capabilities into business value. You embrace a culture of continuous improvement and are committed to fostering a positive team environment.

What you'll do

As the Director of Customer Success, you will be responsible for overseeing a portfolio of high-value clients, ensuring their success and satisfaction with CreatorIQ's platform. You will lead a team of Customer Success Managers, providing guidance and support to help them achieve their goals. Your role will involve developing strategies to enhance customer engagement and retention, as well as identifying opportunities for upselling and cross-selling. You will serve as a trusted advisor to clients, helping them leverage the platform to meet their business objectives. Collaboration with other departments, such as sales and product development, will be key to ensuring a seamless customer experience. You will also analyze customer feedback and metrics to drive improvements in service delivery and product offerings.

What we offer

CreatorIQ provides a flexible work model that combines in-person and remote work, allowing you to adapt your work style to what suits you best. We offer a comprehensive benefits package that includes health insurance, retirement plans, and professional development opportunities. You will be part of a company recognized for its innovative approach and commitment to making businesses more human. Join us in transforming the marketing industry and making a meaningful impact on our clients' success.